Raptor Technology provides Fully Integrated School Safety Software. CPOMS Safeguarding and Wellbeing Solution Gives You Every Advantage When It Comes to Protecting Your School. Support external users with the operation of our software (CPOMS – Child Protection Online Management System) Handle inbound and outbound phone calls to assist clients with software or hardware issues using remote assistance tools  Take ownership of issues reported/found with an emphasis on the need to… Show more Raptor Technology provides Fully Integrated School Safety Software. CPOMS Safeguarding and Wellbeing Solution Gives You Every Advantage When It Comes to Protecting Your School. Support external users with the operation of our software (CPOMS – Child Protection Online Management System) Handle inbound and outbound phone calls to assist clients with software or hardware issues using remote assistance tools  Take ownership of issues reported/found with an emphasis on the need to research, troubleshoot, and identify software or process issues  Deliver exceptional customer service while adhering to Support policies and processes  Provide on-demand product training for new and existing clients through Support cases  Adapt quickly to product and process changes in a fast-paced environment with multiple products and release cycles  Appropriately manage time and maintain a high level of availability to handle incoming calls  Understand and meet required KPI’s for the Support department  Document Support cases for the CPOMS product Facilitate training for the entire team as part of an initiative to cross train and further communal knowledge of product lines Actively pursue ongoing technical education to enhance presales proficiency, providing expert guidance on products, hardware configurations, and services to streamline the customers deployment of data center infrastructure Show less

SHI provides IT products and services, offers program assistance, reporting and tracking, configuration, software licensing, and IT asset management services worldwide.

Expedited cashier checkout process to ensure customer satisfaction; Processed and compiled online orders for easy access and organization; and Aided in distributing textbooks to at least fifty customers daily

Assisted customers with product selection, pricing questions, and facilitated the payment process to ensure high quality customer service; maintained and organized on floor and storage room inventory for several departments; managed dressing room occupancy, cleanliness, and customer service.