Briana Smith Email and Phone Number

Provides engagement management for centralized leadership and a contact point for all client beta projects. Average yearly scope of investment for those engagements is ~$165,227,925.59, with the Beta Validation Program directly running the beta validation efforts of ~$95,000,000 of the development investment and tracking the other ~$70,227,925.59 of investment.

• Manage over $5,000,000 in client software upgrades for large healthcare organizations• Implement and troubleshoot software upgrades and train clients and follow-up consulting• Client Satisfaction Rating average of 5 out of 5 for project engagements• Coordinate multiple client engagements simultaneously • Exceed project goals and deliver all milestones on time • Recognized for exceptional service and maintaining client relations• Produce and maintain deliverables for all 50 engagement leaders in the Cerner Upgrade Center

• Implemented software upgrades for inpatient and outpatient retail pharmacy clients• Analyzed client department workflows and recommended and implemented solutions• Worked with Cerner Intellectual Capital to impact future solution direction and functionality• Received the Client Care All Star Award for outstanding software conversion support• Trained and mentored numerous junior Cerner analysts on complex pharmacy solution processes• Developed curriculum and taught introductory pharmacy concepts to new hires• Maintained an instructor quality rating of 92%

•Upgrade expertise for inpatient and outpatient retail pharmacy clients•Establish and maintain relations between client and Cerner•Assists client and project team in current state analysis of department workflows•Consults with Intellectual Capital to impact solution direction and functionality•Provides in-depth solution functionality knowledge•Effectively communicate status updates of tasks and project plans

•Upgrade knowledge for inpatient and outpatient retail pharmacy clients•Establish and maintain relations between client and Cerner•Assists client and project team in current state analysis of department workflows•Provides general solution functionality knowledge

• Organized the Dean’s donor and alumni mailings and Advisory Board meeting• Manage and plan luncheon meetings with faculty• Coordinated School of Engineering guest speakers including Ford President & CEO Alan Mulally

• Analyzed data to impact $6 million worth of business in 28 stores• Strategized and implemented a plan to most effectively grow the business• Researched and presented consumer data to a key account to promote a pricing deal