Briana Wright Email & Phone Number

Plymouth, MA

Needham, MA 02494

• Schedule Customers in for vehicle repair
• Manage vehicle drop off process and follow up frequently with customers while ensuring expected vehicle completion date is met
• Open and close repair orders
• Manage all payment transactions with insurance companies and customers
• Collaborate with insurance companies and vehicle rental companies to ensure customer satisfaction
• Attend, host and/or coordinate shop meetings

• Manage purchasing and delivery for cGMP and capital equipment for multiple projects
• Provide assistance to the project management group for all phases of the expansion, construction and operation
• Create and update all logs, spreadsheets and CAD documents relating to projects
• File and manage all cGMP equipment and project folders
• Work closely with the project management team to organize and maintain complete project documentation in support of validation and operational needs

• Directed all incoming and outgoing correspondence
• Managed work orders, terminations and facilities issues
• Ordered all office supplies needed for both Upromise and Upromise Investments
• Filing and data entry for Human Resources
• Tuition reimbursements
• Managed security badges for employees and visitors

• Provided product information to assist customers with purchases
• Completed sales orders by phone and in the showroom
• Handled delivery and installation schedules
• Ensured customer satisfaction with service appointments