Briana Small Email & Phone Number

New York, Ny, Us

My main responsibility as a Compass Agent Experience Manager (AEM) is to help real estate agents grow their business by leveraging Compass' technology, programs, and specialists. I serve as the primary point of contact and ambassador for a roster of agents, spending 80% of my time building relationships and providing real-time support to ensure their success.In my role, I support agents across multiple disciplines, including product, operations, and enterprise systems. I collaborate with other specialty teams and act as an intermediary between agents and these teams to leverage expertise across the organization to help grow the agent's business. I am measured on specific metrics associated with agent onboarding, product and program adoption, and agent retention.My responsibilities include serving a portfolio of assigned agents proactively to help them achieve positive business outcomes through Compass software and services, driving agent software and program engagement to help agents become power users, mastering Compass technology and educating agents on Compass products and programs to enable best business practices. I also partner with Real Estate Sales Managers and cross-functional teams to build and execute agent success strategies, conduct onboarding sessions for individual agents and agent teams, manage listing and licensing transfers throughout the onboarding process, conduct in-person Compass product and program trainings and meetings with agents as needed, proactively identify agent needs and develop solutions, document and continuously improve best practices, resources, and SOPs. I also work with local regional leadership on local best practices and regional priority projects, troubleshoot issues related to marketing, Compass tools, technology/devices, enterprise systems, etc., and collaborate with specialty roles to champion non-AEM questions on behalf of the agent.

San Diego, California, Us

As an Account Executive at Mercato, I successfully managed accounts, drove sales, and built strong relationships with C-suites. I exceeded sales targets, provided excellent customer support, and conducted market research to identify growth opportunities. My role included effectively communicating product value and maintaining accurate records using CRM software.- Managed a portfolio of accounts, ensuring customer satisfaction and driving sales growth.- Built and maintained strong relationships with customers, serving as the primary point of contact.- Identified and pursued revenue-generating opportunities, resulting in exceeding sales targets.- Provided exceptional customer support, addressing inquiries and resolving issues promptly.- Developed a deep understanding of Mercato's products and communicated their value effectively.- Conducted market research to identify leads, industry trends, and competitive insights.- Maintained accurate records using CRM software, delivering comprehensive reports and feedback.

San Diego, Ca, Us

Develop and maintain relationships with healthcare professionals. Worked with Accounts Manager to identify top accounts, target skill sets, key market segments, assess client staffing requirements, and other branch operations including sales, payroll, finances, client referral intakes.Interviewed healthcare professionals, evaluating candidates' strengths and skills and comparing them with clients' requirements. Negotiate compensation packages with healthcare professionals to maximize profit and margin.Collaborated with multiple departments to facilitate therapy placement by delegating tasks to appropriate team members.

Irvine, California, Us

The growth and success of the Pilates Franchises is my #1 priority. This role encompasses many attributes; hiring & constantly training sales staff in new sales techniques, being a positive force in the community, increasing EFT and overall sales along with reducing attrition, identifying current market trends to > sales, and develop different avenues of marketing to gain leads in all categories.

Master'S Degree, Exercise Physiology & Sport Psychology

Bachelor Of Science, Kinesiology, Nutrition, And Psychology