Operations Manager
Current• Manage ongoing sales and team member utilization reporting from organizational databases and systems (Pipedrive, Asana, and Everhour)• Oversee EduDream's local, regional, and federal recertification processes to ensure uninterrupted compliance and certification as a WBE/MBE• Lead recruitment workflow for vacant EduDream roles: create role descriptions and posting strategy, screen applicants, manage internal and candidate communication, and launch new team member onboarding• Engage clients at critical touchpoints throughout the project engagement with customized materials for onboarding and orientation, feedback collection, and project close-out• Plan and execute bi-annual EduDream team off-sites, including location selection, travel logistics, vendor communication, itinerary creation, and post-retreat assessment• Support creation, tracking, and communication of EduDream strategic plan and yearly action plans• Support lead generation and sales processes, serving as project manager for RFP responses and conducting secondary research• Collaborate with project manager on Asana Business Plan implementation and restructure of team's usage, including the development of written and video training materials• Supervise part-time Operations Assistant
