Brian Ha Email & Phone Number

Belmont, Ca, Us

• Managing the Planning though Execution phase for Field and Corporate Marketing internal as well as external Events• Produced metrics to capture trends such as how many events were completed a month and how long it takes to completed the event• Generated Forms that allowed end users to fill out to request Event needs in addition to surveys on how to improve the process• Created Asset Inventory for All IT equipment used for internal and external Events• Communicated with Venders on expectations on equipment arrival and departures times• Oversaw all contracts that dealt with AV/ IT needs in additional to F&B• Demonstrated with Venders/Users on best practices about how to operate current meetings/ webinars furthermore the pros and cons for each use case• Experience knowledge on how much staff would be needed per event bases on size of booth for coverage• Directed production crew on how to execute story board with verbal cues during and post production in our user conference in Vegas for the entre sales Organization• Responded to complaints/issues that arise and remediate the current situation so that both parties has a clear understanding on what can be done• Presented to executive staff on cost saving budget comparison on in house production vs hiring a 3rd party production company • Solved issues that arise on the Event floor such as and not limited to Computer issues related to software and hardware and AV/Events needs • Oversees majority of Virtual events for internal and external at RingCentral• Created Work Flows and Diagrams for social distancing for onsite events • Collaborated with outside department teams to ensure that the meeting space was adequate to host a meeting on siteTypes of Events below range from small to large Events- Customer Advisory Board (CAB)- Customer Chocolate Tasting- Fire Side Chat- Global Sales Kick off( GKO)- Customer Retail Events

Belmont, Ca, Us

Roles & Responsibilities• Lead in Planning and Execution for Field and Corporate Marketing Tradeshows Events• Created standards for equipment used for internal Events and Tradeshows• Established standards for executing events with step by step instructions on what is needed and trouble shooting• Providing clear communications with vendors for onsite work• Providing Support to C-Level Executives • Created new system used for Asset management to help with inventoryProjects:Executive on boarding• Providing Support to C-Level Executives • Providing agenda for on boarding new hire SVP and Above • Standardized equipment and support for SVP and Above• Gathered Data for Executive Play book Inventory Room• Organized Inventory room by installing new shelves and categorizing inventory• Installed Wire Cages to replace old cabinets so that inventory can be seen without having to be opened • Installed Locks for high value equipment to ensure only a few individuals have access to have accountability with the team. Connect Central • Initiated planning and execution for Connect Central 2017 and 2018• Arranged Support for 24 Demo Stations for the event to display RingCentral products• Provided Demo Support for on stage keynotes by going over show flow with AV Tech to ensure everything is going according to schedule Enterprise Connect• Initiated planning and execution for Enterprise Connect 2017 and 2018• Imaged Machines for Tradeshows• Created Demo Accounts for Event• Provided onsite support

San Jose, Ca, Us

Roles & Responsibilities-Disaster Recovery Administrator: Support & administer licenses for user (3664 user)-Protection of IP : Support & administer management of native encryption as well as Virus scan and End Point Protection-Deployments of applications/ packages to users remotely ( PDQ Inventory and PDQ deployments)-Distribute inventory or IT Assets (Laptops , Desktop..ect )-Admin & VP Support in addition to Escalations of issues. -Support for legal litigations of data recovery and forensic. -Assist in Event , trade shows and demos ( hardware, software, network…ect) Significant Achievements-Improved the time it takes to recover data from term employees -Enabled SAP net waiver to be installed on windows 10 when it was first released-Process for data retention as well are access to data of past employee-Process for imaging Microsoft surface book pro and new laptops-Improved how users were assigned a license as well as manually backing up-Implemented Crash Plan automation to check with Active Directory to verify users as Active or Deactivated -Documentation of McAfee Products ( Agent, Drive encryption, Management of Native Encryption [MNE])Projects-Crash Plan deployment to all users in Maxim-Update and monitor the deployments of McAfee Applications ( VSE, End Point Protection, Bit locker)-Cleaning up the old hard drives that are past 180 days

San Jose, Ca, Us

• Primary responsibility include storing and documenting of hard drive system.• Communicate with end users via email and in person about problems• Resolved PC tickets in footprint system; which includes computer upgrades, connectivity between computer and monitor, software installations for lab machines and users. • Upgrade hard drive, and Ram for Lenovo laptops and desktops.• Improve process for inventory system to be accurate by organizing them by type, model, and documentation. Projects:Hard Drive Database• Developed a search hard drive database for previous employees on the web• Document the process of how to use the hard drive database• Document the process of cloning a hard drive with different software• Labeled and store hard drives of previous employees

•Trained new employees to become cashiers by showing them how the register works as well as how to interact with customers.•Trained employees to become shift supervisors by teaching them how to do schedule times for shifts, how to calculate inventory, how to manage the change in the safe.•Motivated employees with contest of who can out sell the supervisors or managers with rewards of lunch, and gift cards. • Resolved conflict with customers about why there is a change in price as well as provide the best customer service we can offer. •Educated New Employees how to set up Tents/ Canopy in addition to downloading equipment from the trailer. •Educated Team members to ask questions when something is unknown to them so that it can be done properly and safely.

•Primary responsibility was to go to existing businesses and educate current customers about new and improved services by AT&T.•Secondary responsibility was to attract new customers from competitors Comcast, Bell, and other phone and internet providers to come back to AT&T.. •Offer incentives to clients to switch with fee waivers, gift cards, faster and dedicated lines for phones and internet. •Worked different territories weekly and kept track of follow ups and recurring issued of potential clients and customers .

• I achieved how to manage a store alone while the owners were gone. • This resulted in being able to solve problems that the customers had. • I studied how to improve the business by interacting with the customers asking in what areas they would like to see improvement and what areas we have done well in. • This led to us changing the flavors of our yogurts as well as better customer service.

Bachelor Of Science (Bs), Management Information Systems, General

Education record