Brian Ha Email & Phone Number

Belmont, CA, US

• Managing the Planning though Execution phase for Field and Corporate Marketing internal as well as external Events
• Produced metrics to capture trends such as how many events were completed a month and how long it takes to completed the event
• Generated Forms that allowed end users to fill out to request Event needs in addition to surveys on how to improve the process
• Created Asset Inventory for All IT equipment used for internal and external Events
• Communicated with Venders on expectations on equipment arrival and departures times
• Oversaw all contracts that dealt with AV/ IT needs in additional to F&B

Belmont, CA, US

• Roles & Responsibilities
• Lead in Planning and Execution for Field and Corporate Marketing Tradeshows Events
• Created standards for equipment used for internal Events and Tradeshows
• Established standards for executing events with step by step instructions on what is needed and trouble shooting
• Providing clear communications with vendors for onsite work
• Providing Support to C-Level Executives

San Jose, CA, US

Roles & Responsibilities-Disaster Recovery Administrator: Support & administer licenses for user (3664 user)-Protection of IP: Support & administer management of native encryption as well as Virus scan and End Point Protection-Deployments of applications/ packages to users remotely ( PDQ Inventory and PDQ deployments)-Distribute inventory or IT Assets.

San Jose, CA, US

• Primary responsibility include storing and documenting of hard drive system.
• Communicate with end users via email and in person about problems
• Resolved PC tickets in footprint system; which includes computer upgrades, connectivity between computer and monitor, software installations for lab machines and users.
• Upgrade hard drive, and Ram for Lenovo laptops and desktops.
• Improve process for inventory system to be accurate by organizing them by type, model, and documentation. Projects:Hard Drive Database
• Developed a search hard drive database for previous employees on the web

• Trained new employees to become cashiers by showing them how the register works as well as how to interact with customers.
• Trained employees to become shift supervisors by teaching them how to do schedule times for shifts, how to calculate inventory, how to manage the change in the safe.
• Motivated employees with contest of who can out sell the supervisors or managers with rewards of lunch, and gift cards.
• Resolved conflict with customers about why there is a change in price as well as provide the best customer service we can offer.
• Educated New Employees how to set up Tents/ Canopy in addition to downloading equipment from the trailer.
• Educated Team members to ask questions when something is unknown to them so that it can be done properly and safely.

• Primary responsibility was to go to existing businesses and educate current customers about new and improved services by AT&T.
• Secondary responsibility was to attract new customers from competitors Comcast, Bell, and other phone and internet providers to come back to AT&T..
• Offer incentives to clients to switch with fee waivers, gift cards, faster and dedicated lines for phones and internet.
• Worked different territories weekly and kept track of follow ups and recurring issued of potential clients and customers.

• I achieved how to manage a store alone while the owners were gone.
• This resulted in being able to solve problems that the customers had.
• I studied how to improve the business by interacting with the customers asking in what areas they would like to see improvement and what areas we have done well in.
• This led to us changing the flavors of our yogurts as well as better customer service.

Bachelor Of Science (Bs), Management Information Systems, General

Education record