Founded in 2023, Cleverish enabled me to take advantage of corp-to-corp contract testing engagements, bug bounties and AI research (Machine Learning, LLM, ChatGPT). Service offerings can be found on Fiverr, Upwork or Ycombinator.

Promoted to Director and tasked with managing and maturing the Software Quality Assurance (SQA) and TestAutomation (SDET) teams and processes at Venetian Las Vegas (later Venetian Resort).• Managed day-to-day resource assignments for projects, clearing any roadblocks to exit criteria ordeliverable timelines.• Authored, implemented, and maintained a comprehensive SDLC procedure that reached across all ITDelivery Service teams, improving cross-team communication and compliance in the process.• Introduced efficiency gains by streamlining documentation and customizing QA best practices to the legacyenvironment.• Automated regular audits of project outputs to ensure compliance with internal policies and NevadaGaming Control Board's minimum internal control standards (MICS).• Implemented BDD approach to Test Automation using UFT and LoadRunner.• Collaborated with PMO, Product, IT Audit, Support, DevOps and Stakeholder teams to ensure project,regulatory compliance and business objectives are in sync by calculating, prioritizing and defendingresource estimates for projects.• Achieved 100% department utilization by identifying cross-training and new skill opportunities for teammembers wishing to enhance their capabilities and marketibility.• Liaised with operational department leaders and IT peers to ensure technical solutions met qualitystandards via routine post-mortem discussions and passive monitoring of incoming Help Desk inquiries.• Prepared detailed reports on effectiveness of QA efforts and SDET cost-savings using custom metrics, KPI’sand passive data collection, presenting them to senior management annually or on-demand.• Participating member of, and decision-maker on, the Change Approval Board.

Assumed management of one of three QA teams at Venetian Las Vegas.• Managed offshore staff augmentation resources (based in HCL’s Chennai facility) and the 200+ deviceonsite QA Lab.• Facilitated defect triage between project teams, vendors and stakeholders.• Resolved process issues with hands-on attention or escalation, as necessary, to ensure timely resolution.• Established repeatable policy and procedure for collecting, cleansing and maintaining test data acrossmultiple integrated iSeries applications.• Enforced adherence to quality assurance best-practices and project documentation.• Implemented routine Lab maintenance, decreasing testing delays 90%.• Refined the Data Driven Testing approach for legacy applications, increasing coverage by 40%.

Promoted to Director where I managed the Mobile App & Full-Stack developers and administered theeCommerce and cloud infrastructures.• Implemented a sales analytics tool providing visibility into the effectiveness of SEO and A/B testing.• Responsible for RFQ and vendor selection of a warehousing solution & fulfillment service.• Reduced operational costs by replacing Salesforce CRM.• Integrated QuickBooks with eCommerce and SaaS tools.• Administered, configured and tested AWS, Rackspace and GoDaddy hosting.• Administered and tested WooCommerce and Shopify presence for all contracted influencers.

Assumed responsibility for testing the mobile app, Influencer dashboard and integrations.• Achieved a better than 99% crash free rating by iTunes App Store using Selenium/SauceLabs• Increased value of our Influencer-focused product offerings by monitoring behavioral analytics.

Introduced to the IT department to manage and modernize the QA department and the waterfall ReleaseManagement discipline.• Increased team headcount onsite and augmented with offshore team based in Buenos Aires.• Introduced test automation (Selenium & SoapUI) and performance tools (Jmeter).• Used metrics provided by Jira to support recommendations improving development team deliverables andimplement Agile practices.• Coordinated with the business stakeholders to restructure UAT practices resulting in 15% decrease of project delivery times.

Experis was the IT staffing division of Manpower Ltd. While under contract I was assigned to Station Casinos to assess failing projects and drive the adoption of Scrum.• Regularly facilitated defect management escalations with Vendors, Business Users and NGCB agents.• Provided backlog Level of Effort to Program Management.• Certified hardware compliance and software functionality of Nevada’s first Sports Wagering Kiosk.• Architected an automation testing framework for a branded debit card integrated with the property Loyalty program (CodedUI).

Promoted to Director and assumed post-divestiture responsibility of testing the telemarketing, fulfillment andpublishing applications pipeline. The QA teams were spread across five US cities and Hyderabad.• Established company-wide policy for utilizing customer data in non-Production environments reducing riskof leaking Sensitive Personal Information (SPI).• Reduced friction between PMO and Development vendor by coordinating and adopting an Agile process.• Hired and trained junior QA resources and Introduced metric-based goals for annual performance reviews.

In my first management role I oversaw testing all applications powering the sales and pre-publishing workflow. Collaborated with and reduced friction between PMO and Software Development vendor by coordinating and adopting an Agile process.

Yellowpages.com was the online adjunct to the print book in the United States and Canada. I was hired to own the responsibility of testing order entry tools used by telephone sales.