I provide software design and product leadership to medical device and life science companies that value great customer experience. I've been doing this for 17 years. I specialize in getting things done inside large, complex organizations in highly regulated industries. Clients include: Abbott Laboratories, Cochlear Ltd., Visa, Wells Fargo, Clorox, Cisco and Dow Jones & Company.I design mobile apps, desktop apps, websites, interactive kiosks and knowledge management systems.I provide design strategy, product ideation and definition, service blueprints, customer journey maps, UI/UX specifications, content strategy, user research, and cross-functional facilitation.I also provide whatever gentle persuasion might be needed to shepherd an offering on its perilous journey from idea to market, whether through stakeholder alignment, executive buy-in or vendor engagement.I firmly believe in collaboration and co-creation with technical partners, business leaders, and end users. It's the surest path to delivering a great customer experience. I'm handy with metaphors and ridiculously fun to work with.Above all, I pride myself on delivering outstanding client service. Happy clients who feel that I helped them succeed are how I measure my own success.