Brian Aldrich Email & Phone Number

• Tools engineer responsible for the administration of such tools as Catchpoint, Splunk and Dynatrace• Create alerts within tools to notify Support team of potential issues with UKG product offerings• Supporting requests through ticketing tools ServiceNow and PagerDuty• Utilized Catchpoint to create synthetic scripts that monitor the day to day processes of UKG customers

Portsmouth, Nh

• Comprehensive CatOS IOS Router and Switch Configurations• Remote Office equipment installation/upgrades• Supporting Cisco Catalyst and Nexus equipment lines• Using Infoblox for DNS/DHCP

Pencoed, United Kingdom

• Diagnosed and repaired hard drives and removable media daily• Performed technical challenges (Replacing drive heads, drive motor, ROM chip) • Trained new salesmen to help better understand process and procedure of data recovery• Given the same responsibilities as upper level engineers due to quick ability to learn/adapt• Fast paced working environment in which multitasking was a necessity

• Maintained detailed project schedule in Microsoft Project• Created quad reports for project manager scoreboard meetings• Created user guides and process cards for training associates• Daily meetings with core team and PMs to discuss assignments and feedback from testers• Set up meetings with PMs to gain experience in the field• Head of Project to improve process flow for new hires/terminations

• Managed IT for office of 40 employees• Linked database with master carton label software for packaging material• Practiced Desktop/Email/Printing/Networking Support• Created tutorials for employees for troubleshooting• Contacted United States Headquarters for project instructions