As a member of The National Society of Leadership and Success (NSLS), I have gained valuable leadership training and numerous opportunities to develop my professional network. Some of the highlights of my NSLS membership include:1. Leadership Training: Through NSLS, I received comprehensive leadership training which helped me to develop skills in goal-setting, time management, team-building, and communication. This training has been invaluable in my academic and professional pursuits.2. Networking Opportunities: Membership in NSLS provided me with opportunities to meet numerous like-minded individuals and expand my professional network. I was able to attend conferences, participate in mentorship programs, and engage with NSLS alumni.3. Scholarships: As a member of NSLS, I was eligible for various scholarship opportunities which helped me to fund continuing education, internships, or other extracurricular activities that supported my goals and aspirations.4. Community Service: NSLS encouraged its members to give back to their communities through volunteering or other service projects. Through NSLS, I was able to participate in organized community service events and initiate my own projects to make a positive impact on my community.Overall, my membership in The National Society of Leadership and Success equipped me with valuable leadership skills and experiences that have been instrumental in my personal and professional growth. I believe my involvement in NSLS will positively contribute to my future success and serve as an asset to any organization that values leadership excellence and community engagement.

As a General Manager for a fuel center, I was responsible for the overall performance and profitability of the business. My key responsibilities included managing the budget and expenses of the fuel center, achieving sales goals, ensuring high levels of customer service, and managing the team of employees.To accomplish these goals, I implemented several strategies to improve the performance of the fuel center. I created a training program for the employees to ensure they had the necessary skills and knowledge to meet the needs of the customers. I also implemented a customer satisfaction program that involved soliciting feedback from customers and addressing their concerns promptly to ensure a positive customer experience.In addition, I worked to build relationships with suppliers and distributors to ensure a steady supply of fuel and other products. I regularly reviewed the financial performance of the fuel center and made adjustments to the budget and pricing as necessary to ensure profitability.Through my leadership and management skills, I was able to successfully grow the business by increasing sales, improving customer satisfaction, and reducing costs. My experience as a General Manager for a fuel center has equipped me with a diverse skillset that can be applied to a variety of industries.

Experienced and dedicated Assistant General Manager with a proven track record of managing operations for fuel centers. Skilled in leading teams, ensuring compliance with safety and environmental regulations, and exceeding sales targets. Adept at managing inventory levels, implementing efficient procedures, and increasing profitability. Strong communicator focused on building positive relationships with customers and employees.

As a Product Operations Specialist and Assistant Manager for Old Navy, I was responsible for supporting both the production and daily operations of the store. My primary responsibilities included managing production processes, overseeing merchandise flow, implementing in-store operations, and customer service.As a Product Operations Specialist, I worked closely with cross-functional teams to ensure the supply chain was efficient. I helped to oversee production schedules, vendor relationships, and quality control measures to ensure products met high standards. I also worked to optimize and streamline product operations through the development and implementation of efficient processes.As an Assistant Manager, I ensured the store was always achieving sales goals by working with the Store Manager to develop and implement promotional campaigns, manage budgets, train and coach the staff, and monitor inventory levels. I helped to maintain a successful work environment by promoting good communication flow between departments and by establishing a professional relationship with vendors.Additionally, I helped to manage the daily store operations, including scheduling, stock replenishment, customer service, and store maintenance. When needed, I stepped in to resolve customer complaints, assist sales associates with difficult customers, and maintain high levels of customer service.Overall, as an experienced product operations specialist and assistant manager at Old Navy, I helped to manage both production and store operations, delivering top-tier results. My critical thinking skills and the ability to work collaboratively with cross-functional teams helped to ensure high-quality products and a smooth shopping experience for customers.

As the E-commerce Department Lead at Kroger, my responsibilities included overseeing all aspects of online sales, including website maintenance, inventory management, order fulfillment, and customer service. I worked closely with cross-functional teams, including Marketing, Technology, and Operations, to drive revenue growth and ensure a seamless online customer experience. Additionally, I developed and implemented strategies to increase website traffic and conversion rates, conducted market research to identify new business opportunities, and analyzed data to measure the success of our e-commerce initiatives. Overall, I played a key role in driving the growth and sustainability of Kroger's online business.

As an Assistant Customer Service Manager at Kroger, I was responsible for providing exceptional customer service to all shoppers in-store and online. I oversaw and supervised daily operations of the customer service department, including training and coaching team members to meet company standards. Additionally, I resolved customer issues and complaints, developed and implemented policies and procedures to improve the overall customer experience, and collaborated with other departments to ensure customer satisfaction. I also monitored and analyzed customer feedback to identify areas for improvement and implemented strategies to enhance customer retention. Overall, my role as an Assistant Customer Service Manager at Kroger played a critical part in maintaining positive customer experiences and building brand loyalty.

During my externship at SelfRefind, I gained valuable experience in medical administration and addiction healthcare management. I assisted with day-to-day operations, including patient check-ins, documentation, and medication reconciliation. I worked closely with physicians and medical staff, collaborating on treatment plans and ensuring timely and effective care. I also supported the administrative team with insurance verification, billing, and patient scheduling, improving patient experience and streamlining operations. I am highly proficient in electronic health records (EHR) systems and have a strong understanding of HIPAA and other regulatory requirements. Overall, my externship provided me with invaluable hands-on experience in medical administration and healthcare management, setting me up for success in my future career.