Briana Monsalve Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Lead Digital Communications efforts for the company including:- Manage official company social media accounts, strategy, implementation, and auxiliary agency support personnel- Oversee social advertisements for the company brand, services, and events- Moderate and oversee the company mobile apps communications and messaging- Execute social media strategy and response plan during crisis and storm events- Monitor and report all dashboard analytics and data reporting- Head all Spanish language external communications, including customer and mediaKEY CONTRIBUTIONS- Grown Spanish reach by 557% since 2020-Expanded online community growth, activity & reach a minimum of 30% year-over-year - Overhauled company social media storm response strategy, process, & model- Directed social media strategy during Winter Storm Uri & outpaced all other market participant outreach by 200%-Led Adobe analytics integration to innovate latest data reporting & monitoring

Dallas, Tx, Us

- Team lead & approver for annual benefits enrollment communications - Spanish translations coordinator/reviewer- Lead support for refreshes of websites - Lead for internal comms writing & traffic manager for publishing schedule- Primary Spanish company spokesperson- Photo coordinator for company events- Social media content support KEY CONTRIBUTIONS:-Led writing development for company blog website refresh & job aid documentation -Built & led Chief Customer Officer’s off-site annual meeting for 150+ employees-Managed avg of 33 media pitches & interviews as spokesperson each year -Lead coordinator for annual conference call for company leadership

Dallas, Tx, Us

- Writer & storyteller for internal communications efforts & updates- Coordinate company career day reps- Media relations support & idea generator for positive media pitchesKEY CONTRIBUTIONS- Led & prompted renewed proactive Spanish media relations outreach- Revamped internal publishing process for intranet homepage

Support the organization's operations, administrative and communcations management. Work closely with the Board of Directors on all operations and bookeeping needs. Oversee direct report, logistics & people coordination with special events & outreach.KEY CONTRIBUTIONS:-Provide all editing and review of submitted communications pieces from any other members of the organization for distribution.- Manage, curate and publish content as requested for organization communications, updates, and special events- Lead staff efforts to support all organization expansion, event development, donor relations, and volunteer management

Dallas, Texas, Us

Provide remote, weekend and as-needed social media moderation through Sprinklr and MomentFeed customer experience management platform for assigned client account. Duties included:- Responding to customers reviews, questions, complaints, and messages using approved style and messaging. - Escalate received messages and comments to Customer Relations Team in accordance with official customer response plan. - Provide regular updates to direct supervisor at the close of each shift. Tools: Sprinklr. MomentFeed, Yelp Review Manager, Twitter, Facebook Business Manager

Dallas, Tx, Us

- Writer & lead publisher for Copart blog- Supported Marketing creative planning - Developer, builder & manger of quarterly employee newsletter- Lead coordinator for company yearbookKEY CONTRIBUTIONS:- Managed and maintained the company LinkedIn page and community blog. - Wrote and developed the company's first Corporate Giving Plan.- Regularly wrote, organized and built via Adobe Dreamweaver and Salesforce the company newsletter for distribution.- Developed company’s first Corporate Giving & Community Outreach Plan - Led media coordination for subsidiary company location grand openingTools: Hootsuite, SalesForce, Adobe Dreamweaver, BaseCamp 2, Microsoft Office, Canva, Adobe Creative Suite, WordPress, LinkedIn

Dallas, Tx, Us

Assisted with both internal & external communication strategies and ensured that content is appropriately and efficiently generated for use within and throughout the company and its affiliates. Regularly interacted with and fostered relationships across multiple departments and workgroups to spotlight employees, local events and share via the company newsletter and company community blog.

Assisted with workflow operations, administrative tasks and communicate between the director and student workers. In addition, maintained and organized the office workflow and ensure that borrowing and lending materials are retrieved and sent out as quickly and accurately as possible through their proper channels and methods of sending.

Developed, performed and analyzed results of dual qualitative/quantitative communication research study for the Jubilee Park community. Key contributions include helping to coordinate data gathering, Community Center involvement and data analysis, translating survey and questionnaire into Spanish for Spanish-speaking participants, and developing, designing and leading final presentation on findings to the Board of Trustees.

Tutor a variety of subjects ranging from science to writing to math to literature as well as resume and cover letter revising and advising.

Facilitate arts faculty and students inc creative project creation and publication as well as assist in computer and technology questions/issues/concerns. Provide the best customer service always and help in any way possible.

London, Gb

Assisted communication and press officers with press releases and policy campaigns. Answered membership and policy inquiries. Key contributions included copywriting and copy editing for education reform campaign informational paraphernalia

Assisted attorneys of the DNA program and the Innocence Project with review of cases possible for exoneration through thorough investigation, research and advocacy.

Called alumni to stay connected and update on SMU events and maintain positive relationships and interactions. Informed of events of the university and current on-going school-wide fundraisers. Raised more than $50,000 for the benefit of scholarships and students at SMU.

Assisted with everyday administrative and office duties for the attorneys including collecting and sending out mail and legal forms, depositing money, assisting and welcoming visiting clients, scheduling client meetings on attorney calendars, place calls to clients and other affiliates according to requests from attorneys, and field any phone calls received on the main office line.

Master Of Business Administration - Mba Candidate

Bachelor Of Arts (B.A.), Strategic Communication Studies

Bachelor Of Arts (B.A.), Political Science