Brian Ancliffe Email & Phone Number

Canada

Bedford, Nova Scotia, Canada

Bedford, Nova Scotia, Canada

• Worked with external partner teams to determine and document testing requirements
• Created combinatiorial test design models to simplify testing complex business processes
• Develop and maintain automation best practice documents and procedures
• Developed test cases using BBD, Gherkin, Cucumber
• Raised defects using Azure DevOps and worked with developers to resolve
• Managed small teams of testers to complete release testing sprints

Halifax, Nova Scotia, Canada

• As part of the Clinical Applications Testing & Quality Assurance team:
• Reviewed and migrated test suites from ALM to ReadyAPI
• Created new UI tests against an internal application using Ranorex
• Tracked defects and test suites using Gitlab, TestRail, and Jira
• Maintain and update testing tools using Docker
• Worked to streamline and improve testing process and best practices

Halifax, Canada Area

• Responsible for end-user support, service, training and direction for Transit enterprise systems.
• Provide end user direction on the efficient use of transit specific software while effectively fulfilling business objectives
• Provide end user support diagnose software and hardware faults, setup systems and resolve technical and applications issues.
• Respond to end users inquiries / requests regarding transit technology & resolve Transit technology issues within service level targets.
• Monitor, maintain and configure enterprise solutions as it relates to Transit Technology.

Bedford, Nova Scotia, Canada

• Created new and edited existing Java/Selenium/TestNG automated test cases.
• Updated existing framework to allow parallel test execution.
• Updated existing framework to handle multithreaded excel access using Apache POI.
• Created internal tools to parse test output and create summary documents.
• Assisted peers in Java test architecture and design.
• Used Combinatorial Test Design to ensure 100% coverage for tests.

Halifax, Canada Area

Responsible for end-user support, service, training and direction for Transit enterprise systems.Provide end user direction on the efficient use of transit specific software while effectively fulfilling business objectivesProvide end user support diagnose software and hardware faults, setup systems and resolve technical and applications issues.Respond to.

London, Canada Area

• Proactively monitor and support critical wealth management systems in a 24/7 production environment. Part of an on call rotation
• Maintain and extend existing internal applications and websites using Pro*C, Oracle, Unix, C#,.NET, and VB
• Troubleshoot internal user issues with custom applications. Issues are tracked using Remedy ticket management system
• Execute critical business actions for high value customers using a variety of custom scripts and applications
• Extensive use of version control systems and code review practices

Halifax Area, Canada

• Ensured that Sabre Airline Solutions software and servers functioned correctly by monitoring software logging, server performance, and SCOM alerts.
• Acted as sole point of contact for any operational issues with software or hardware for the flight planning and crew teams.
• Performed daily data backups using HP Data Protector to ensure compliance with business needs and ISO standards.
• Provided after hours support for Client Services team such as end user assistance and email configuration issues.
• Lead daily operational meetings concerning critical issues, outages, and planned maintenance.

Bedford, NS

- Acted as a designated resource to triage outstanding technical issues and manage escalation using Remedy and Salesforce.- Provided weekly reporting and status updates using Crystal Reports and Microsoft Office.- Worked with internal support and development teams to ensure customer's feedback was addressed.- Functioned as a customer's internal advocate at.

Bedford, NS

- Responsible for leading a large team of Senior Technical Analysts - Acted as a business stakeholder for Business Cloud Services implementation and support models- Developed and mentored Senior Technical Analysts- Functioned autonomously as sole point of leadership in Halifax, NS- Worked with multiple internal teams to streamline processes and procedures.

Bedford, NS

- Responsible for taking ownership of critical cases with high internal and external visibility- Lead weekly case review with Intermediate Analysts to ensure quick and effective case resolution- Lead training courses internally and externally providing addition information on the BlackBerry solution and its implementation- Discussed potential fixes with.

Halifax

Handle cases at an intermediate level and provide for root cause analysis in corporate BlackBerry environments. Perform in-depth log analysis and performance monitoring on both Exchange and BlackBerry Enterprise Servers. In addition to the case load, I was responsible for technical reviews with front line server representatives. Provide tutoring and.

Bedford, NS

Interacted with carrier and direct customers to troubleshoot BlackBerry Enterprise Server users in an Exchange environment. Responsible for ensuring functionality of a variety of features including PIM synchronization, timely message flow, calendar synchronization, wireless application push, Active Directory objects, and SQL/MSDE usage.

Waterloo, ON

Interacted with end users and support partners to troubleshoot and resolve technical issues with the BlackBerry wireless solution. Also, I was responsible for updating and creating technical knowledge center guides. Issues dealt with include message flow, hardware, functionality, and general customer inquiries.

London, ON

This was a co-op role. I met with clients and management to discuss potential project requirements. Worked both independently and in groups to see projects through to their completion. Dealt with cross platform software development and integration. I also functioned as internal technical support for multiple departments.

Software And Information Systems Testing, Computer Systems Analysis/Analyst

A one-year Graduate Certificate program with focus on: - Test framework development (Java) - Testing automation (Selenium, JUnit, JMeter).

Computer Programming Analyst, Computer Science

Relevant Coursework: • C++ • Project Management • Database Design • Software testing methodology • Client/Server communication • DirectX •.

General Arts And Science