Brian Turner Email & Phone Number

Greater Atlanta Area And South Ga

Responsible for installing, servicing and maintaining over 422 units in Georgia. Providing equipment service at customer locations; including installation, repair, calibration, and testingGeneral preventative maintenance and daily cleaning of machinesPerforming coin & cash handling and transportation services in certain marketsReporting quality problems and other technical problems through proper escalation channelsInterfacing effectively with other departments and supervisors/managers to resolve customer problems and situationsWorking closely with Sales and Customer Service teams to relay store and customer concerns/feedback, as well as assist with local scheduled promotionsCompletion of service documentationPromote and maintain good customer relationsProperly maintain company assets including spare parts inventory, tools, manuals,vehicle and equipment

Greater Atlanta Area

Provide equipment service at customer locations including preventative maintenance, cleaning, basic testing and minor repairsReport technical problems and attempt to resolve them while onsite as directed by a District Manager, Senior Field Technician, or Field TechnicianInterface effectively with other departments, field management, and co-workers to resolve customer problemsProperly maintain Coinstar spare parts inventory, tools, manuals, and equipmentPromote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

Kennesaw, Ga

Scheduling of current and future client sessions Basic accounting of funds and assets Research and procurement of any new equipment Appraise potential and existing session locations Assist Lead Photographer during appointments

Greater Atlanta Area

Installation and customer care of U-verse integrated digital TV, high speed Internet and voice servicesInstallation and maintenance of IPTv, VoiP, and high-speed internet servicesEducation of customers on service features and functionality Installation or refurbishing of inside cat5 and/or coaxial wiringProblem-solving and decision-making Customer retention during service calls

Kennesaw, Ga

Scheduling of current and future client sessionsBasic accounting of funds and assetsResearch and procurement of any new equipmentAppraise potential and existing session locationsAssist Lead Photographer during appointments

Provided technical support/training and equipment quality control to 57 stores in North GA and Middle TNResponsible for overall repair and maintenance on numerous types of machinery Installation of new equipment and relocation of existing equipmentTrained store associates and district staff on programs, services and equipment operationsResponsible for training associates on basic and advanced maintenance proceduresManaged a repair and maintenance parts depot for regional technical staff Corresponded with internal departments (operations, construction, store projects)Aided stores/labs in the transition from Eckerd to Rite Aid ownership

Supervised a team of Technical Support Representatives responsible for services to over 100 One Hour labsManaged repair and maintenance expenses Coordinated the rollout, installation and implementation of equipment providing new products and servicesScheduled and conducted in house training classes as well as vendor training classes for associates and technical staffActed as liaison with internal departments (operations, construction, store projects)Responsible for enforcing company product quality standardsSupervised department operations working directly with district and regional managementAnalyzed sales performance of stores and worked with district staff to address and develop opportunitiesAssisted operations staff with customer service issue resolutionSupported stores in South GA and SC

Provided technical support/training and equipment quality control to One Hour photo labsResponsible for overall repair and maintenance on various types of machinery Scheduled and conducted training for associates on basic and advanced preventative maintenance Installation and implementation of equipment providing new products and servicesCorresponded with internal departments (operations, construction, store projects)Supported stores in four states (GA, TB, AL and MS)

Customer service professional with awarding winning results, Quarterly award and Manager of the Year

Photography

Photographic Studies

Core Curriculum

Activities and Societies: Newspaper Staff, Literary MagazineBasic Core

Information Technology

COMP TIA A+ courses