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@securustechnologies.com
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1 phone found area 214
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LinkedIn matched
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Brian Bishop is listed as National Sales Manager -Client Management at Securus Technologies, a company with 935 employees, based in Dupont, Washington, United States. AeroLeads shows a work email signal at securustechnologies.com, phone signal with area code 214, and a matched LinkedIn profile for Brian Bishop.
Brian Bishop previously worked as Senior Manager Sales and Operations – NCAA schools at Anthony Travel, Inc. and Senior AVP, Fraud & Collections - Think Finance at Iqor. Brian Bishop holds Bachelor'S Degree, History from Baylor University.
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AeroLeads found 1 current-domain work email signal for Brian Bishop. Compare company email patterns before reaching out.
With over 18 years of experience in customer success and CX leadership roles, I am passionate about delivering exceptional service and value to clients, partners, and stakeholders. I have a proven track record of driving client engagement, retention, and loyalty through strategic initiatives, data-driven insights, and cross-functional collaboration. As the National Manager - Client Account Management at Securus Technologies, I lead a team of 16 professionals who manage over 800 government agency accounts for a web-based telecommunications services company. I oversee the service and experience strategy, applying OKRs, NPS, and churn management frameworks to optimize performance, quality, and satisfaction. I also leverage my state collection agency manager license and SAP systems certification to ensure compliance, efficiency, and innovation. I am always looking for new ways to enhance the customer journey, improve operational excellence, and support the company's vision and goals.
Listed skills include Leadership, Call Centers, Management, Team Management, and 46 others.
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A career timeline built from the work history available for this profile.
Carrollton, TX
Direct service and experience strategy for web-based telecommunications services company with 16 reports covering 800 government agency accounts while leading initiatives to increase client engagement, improve interaction, and drive retention, along with uplifting employee morale and productivity through recognition, internal surveys, and adopting.
Dallas/Fort Worth Area
Managed sales and operations at full-service travel solutions business developing teams, tracking systems, and new marketing/customer experience strategy to improve service delivery, and poise company for accelerated revenue growth, inclusive of P&L, performance management, KPIs/OKRs, forecasting, compensation, reporting, and CRM.
Richardson, TX
Selected by senior management to develop new center to support fraud investigations at managed services provider of customer support, engagement, and technology-driven solutions with oversight of project scope and definition, roadmap development, budgeting, recruitment, SOP development, processes, policies, applying best practices, setting up.
Dallas/Fort Worth Area
Received promotion to lead development of new call center to support client Samsung with 10 direct reports growing and directing 250 FTEs with a focus on strategy development, recruiting talent, setting bonus structures, workforce standards, KPIs/OKRs, best practices, SOPs, policies, and processes.
Dallas/Fort Worth Area
Promoted to lead development and manage strategic plans for Southwest region to improve operations, increase accounts, reduce aged receivables, and drive portfolio growth directing 42 FTEs consisting of various managers, agents, and support personnel.
Dallas/Fort Worth Area
Managed team of 14 AM’s for 70+ client-base generating $7.2M+ in annual revenues with a focus on sales, contract negotiations, accounting, billing, presentations, retention, CRM, and utilization of best practices.
Dallas/Fort Worth Area
Led efforts to manage department operations supporting accounts that included Liberty Mutual, Wausau, and Travelers; created KPIs and metrics to drive improvement to customer service while mitigating escalations and adhering to compliance.
Other employees you can reach at securustechnologies.com. View company contacts for 935 employees →
John Mchaffie
Colleague at Securus TechnologiesSpringfield, Missouri, United States, United States
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Quiniece Washington
Colleague at Securus TechnologiesDallas, Texas, United States, United States
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Ashley Howard
Colleague at Securus TechnologiesDallas-Fort Worth Metroplex, United States
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Eric Palfreyman, J.D., M.A., M.A.
Colleague at Securus TechnologiesMckinney, Texas, United States, United States
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Jilena Montgomery
Colleague at Securus TechnologiesDallas-Fort Worth Metroplex, United States
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Rogenia Malone
Colleague at Securus TechnologiesArlington, Texas, United States, United States
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Tom East
Colleague at Securus TechnologiesSacramento, California, United States, United States
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Lagreisha Samples
Colleague at Securus TechnologiesDallas-Fort Worth Metroplex, United States
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Arul Ananthan
Colleague at Securus TechnologiesSingapore, Singapore, Singapore
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Jamaree Nelson
Colleague at Securus TechnologiesRichmond County, Georgia, United States, United States
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Quick answers generated from the profile data available on this page.
Brian Bishop works for Securus Technologies.
Brian Bishop is listed as National Sales Manager -Client Management at Securus Technologies.
AeroLeads has found 1 work email signal at @securustechnologies.com for Brian Bishop at Securus Technologies.
AeroLeads has found 1 phone signal(s) with area code 214 for Brian Bishop at Securus Technologies.
Brian Bishop is based in Dupont, Washington, United States while working with Securus Technologies.
Brian Bishop has worked for Securus Technologies, Anthony Travel, Inc., and Iqor.
Brian Bishop's colleagues at Securus Technologies include John Mchaffie, Quiniece Washington, Ashley Howard, Eric Palfreyman, J.D., M.A., M.A., and Jilena Montgomery.
You can use AeroLeads to view verified contact signals for Brian Bishop at Securus Technologies, including work email, phone, and LinkedIn data when available.
Brian Bishop holds Bachelor'S Degree, History from Baylor University.
Brian Bishop is listed with skills including Leadership, Call Centers, Management, Team Management, Customer Service, Customer Satisfaction, Outsourcing, and Training.
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