Brian Bishop Email & Phone Number

Durham, North Carolina, United States

• Tasked with the design and development of a complex medical device product portfolio, ranging from early-stage concepts to new product development.• Technical leader responsible for significant aspects of product development.• Strategic and tactical leader for guiding indirect reports, coupled with the capability to delve deeply into technical matters.• Develop and manage the annual portfolio budget to guarantee the successful completion of deliverables that are aligned with business value•. BD

Pleasant Prairie, Wisconsin, United States

• Set up timelines and monitor progress throughout the organization, from development to support, to guarantee successful product launches.• Assess new product concepts and formulate strategies for the development of new products within the portfolio• Manage product owners and ensure breakdown of features and business value to user stories and requirements• Manage direct reports, oversee administrative duties for annual reviews, and foster the development of their professional skills.• Collaborate closely with OEMs to define product requirements, establish timelines, and develop innovation roadmaps, to establish a successful distribution model with the portfolio and company.• Work closely with customers on refining user requirements and the sales organization on sales leads and RFP's•.Parata Systems - Acquired by BD

Greater Chicago Area

• Write product requirements for software development and hardware engineering teams based on market research, customer feedback, and internal needs. • Demonstrate equipment capabilities through equipment shows and providing sales support to ensure successful sale process.• Establish timelines and track progress across the organization from development to support to ensure successful product launches. • Evaluate new product ideas and develop plans for development of new products and product lines.• Execute product life cycle processes including, market research, competitive analysis, planning, road map development, requirements development, and product launch.• Product owner for the agile development process, responsible for user stories and acceptance criteria.• Establish product workflows for the product and help enhance productivity with consultation to customers on best practices•. Parata Systems

Greater Chicago Area

•Responsible for administrative and operational management of the field service, technical support and quality control departments.•Established usage based preventative maintenance plans across 10 product lines, contributing to decreased service costs and reactive service trips per asset.•Acted as the project lead with manufacturers and vendors to correct product flaws and improve service rates through continuous improvement process'.•Improved first time fix rate within a subcontractor workforce over 15% within 2 years and continued to maintain a first time fix rate over 85%,•Developed a quality control department that managed reverse logistics, achieving greater than a 95% return rate, reducing inventory costs.•Reduced service parts costs by implementing a refurbishment plan on major assemblies, reducing parts costs by more than 50% compared to new purchases.•Recruited more than 20 Direct reports and developed skill sets of 300 Contractors through a structured training process on complex pharmaceutical equipment.•Maintained proper systems to monitor performance of Service Engineers and model lines by calculating First Time Fix Rate, Time to Resolution, Costs per Installed Asset, etc. via Microsoft Power BI and other reporting tools.•Responsible for training material and technical writing within my departments. Provided training for Field Support specialists on my team to create technical work instructions, maintain a fault analysis program and training manuals.•TCGRx - Acquired by Parata Systems

Greater Chicago Area

• Responsible for yearly budgeting of field service department, and all hiring and resource management of team. • Developed Field Support team to provide escalation support for call center staff and external contractors. • Assist in goal setting and performance reviews activities for service staff and field support staff.• Investigate and develop action plans to resolve any issues resulting from substandard performance of technician or equipment operations.• Responsible for daily tracking of third-party contractor group to ensure timely delivery and execution of field services through metric driven reporting.• Develop programs to improve technical service skills to ensure that the resources are properly trained to meet service objectives.• Coordinated cross departmental teams to execute service delivery where multiple departments and skillsets were required to resolve customer issues.•. TCGRx - Acquired by Parata Systems

Greater Chicago Area

• Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.• Adjusts calibration of packaging equipment and tests to set standards to ensure equipment repairs are completed.• Utilize Sage300/Technisoft Service Manager to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.• Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and product management.• Repaired and troubleshooting of pharmaceutical packaging equipment, troubleshoots and uses standardized testing procedures and examines/ tests mechanisms for defects.• Tiered escalation support for call center staff to all product lines, providing remote support to both internal staff and external contractors to expedite repairs and troubleshooting.• Development of troubleshooting documents and work instructions on how to complete repairs on equipment.•. TCGRx - Acquired by Parata Systems

Greater Chicago Area

•Developed and contributed to a unique preventative maintenance process which improved reliability and contributed to an increase in kiosk efficiency.•Implemented a monthly conference calls with regional service technicians which streamlined operations and increased knowledge transfer across the region.•Purchased contingency product for processing and delivery within the field leading the region in available product goals and deadlines.•Managed special projects to ensure 100% completion while adhering to consistent market performance.•Maintained 300 kiosks in the market to improve customer satisfaction and led the region with a 98% up time metric.•Supported field representatives with technical phone support, report monitoring, and training procedures.

Business Administration And Management, General

Attended McHenry County College in pursuit of Associates degree

High School