Brian Bishop Email & Phone Number

Durham, North Carolina, United States

• Tasked with the design and development of a complex medical device product portfolio, ranging from early-stage concepts to new product development.
• Technical leader responsible for significant aspects of product development.
• Strategic and tactical leader for guiding indirect reports, coupled with the capability to delve deeply into technical matters.
• Develop and manage the annual portfolio budget to guarantee the successful completion of deliverables that are aligned with business value
• . BD

Pleasant Prairie, Wisconsin, United States

• Set up timelines and monitor progress throughout the organization, from development to support, to guarantee successful product launches.
• Assess new product concepts and formulate strategies for the development of new products within the portfolio
• Manage product owners and ensure breakdown of features and business value to user stories and requirements
• Manage direct reports, oversee administrative duties for annual reviews, and foster the development of their professional skills.
• Collaborate closely with OEMs to define product requirements, establish timelines, and develop innovation roadmaps, to establish a successful distribution model with the portfolio and company.
• Work closely with customers on refining user requirements and the sales organization on sales leads and RFP's

Greater Chicago Area

• Write product requirements for software development and hardware engineering teams based on market research, customer feedback, and internal needs.
• Demonstrate equipment capabilities through equipment shows and providing sales support to ensure successful sale process.
• Establish timelines and track progress across the organization from development to support to ensure successful product launches.
• Evaluate new product ideas and develop plans for development of new products and product lines.
• Execute product life cycle processes including, market research, competitive analysis, planning, road map development, requirements development, and product launch.
• Product owner for the agile development process, responsible for user stories and acceptance criteria.

Greater Chicago Area

• Responsible for administrative and operational management of the field service, technical support and quality control departments.
• Established usage based preventative maintenance plans across 10 product lines, contributing to decreased service costs and reactive service trips per asset.
• Acted as the project lead with manufacturers and vendors to correct product flaws and improve service rates through continuous improvement process'.
• Improved first time fix rate within a subcontractor workforce over 15% within 2 years and continued to maintain a first time fix rate over 85%,
• Developed a quality control department that managed reverse logistics, achieving greater than a 95% return rate, reducing inventory costs.
• Reduced service parts costs by implementing a refurbishment plan on major assemblies, reducing parts costs by more than 50% compared to new purchases.

Greater Chicago Area

• Responsible for yearly budgeting of field service department, and all hiring and resource management of team.
• Developed Field Support team to provide escalation support for call center staff and external contractors.
• Assist in goal setting and performance reviews activities for service staff and field support staff.
• Investigate and develop action plans to resolve any issues resulting from substandard performance of technician or equipment operations.
• Responsible for daily tracking of third-party contractor group to ensure timely delivery and execution of field services through metric driven reporting.
• Develop programs to improve technical service skills to ensure that the resources are properly trained to meet service objectives.

Greater Chicago Area

• Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.
• Adjusts calibration of packaging equipment and tests to set standards to ensure equipment repairs are completed.
• Utilize Sage300/Technisoft Service Manager to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
• Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and product management.
• Repaired and troubleshooting of pharmaceutical packaging equipment, troubleshoots and uses standardized testing procedures and examines/ tests mechanisms for defects.
• Tiered escalation support for call center staff to all product lines, providing remote support to both internal staff and external contractors to expedite repairs and troubleshooting.

Greater Chicago Area

• Developed and contributed to a unique preventative maintenance process which improved reliability and contributed to an increase in kiosk efficiency.
• Implemented a monthly conference calls with regional service technicians which streamlined operations and increased knowledge transfer across the region.
• Purchased contingency product for processing and delivery within the field leading the region in available product goals and deadlines.
• Managed special projects to ensure 100% completion while adhering to consistent market performance.
• Maintained 300 kiosks in the market to improve customer satisfaction and led the region with a 98% up time metric.
• Supported field representatives with technical phone support, report monitoring, and training procedures.

Business Administration And Management, General

Attended McHenry County College in pursuit of Associates degree

High School