Brian Bortner Email & Phone Number

Jeffersontown, Ky

Monitor cloud enterprise and business critical services for proper operation and performanceQuickly and accurately identify and escalate issues based on business impactAnalyze Production outages to establish Root Cause; Generate Post Mortem reportsCreate and maintain technical documentation in support of team processes and procedures

Louisville, Kentucky Area

Utilize organizational tools and assets to monitor enterprise systems and business critical applications.Identify, document & monitor exception conditions, including initiation of resolution activities & escalations.Support and monitor the Online Ordering (OLO) application environment, & network circuits.Monitor production servers, CISCO hardware, web application deployments and content updates.Monitor delivery and distribution of business critical data files from domestic and international stores.Assist internal and external customers with any Data Center environment inquiries or issues.

Louisville, Kentucky Area

Maintain chain of custody documentation on each client's media device handled. Diagnose and perform data retrieval procedures on failed customer media. Review and analyze recovered data, and document level of corruption by data type. Document recovery process and the full results of data recovery efforts. Maintain detailed records of daily transactions and exceptions.Adhere to the highest standards of client data privacy and business ethics, throughout.

Louisville, Kentucky Area

Track and identify areas of potential loss in inventory management processes in real time. Develop sub-processes and modify existing processes to reduce risk of loss. Document inventory research using Excel worksheets.

Louisville, Kentucky Area

Process outbound motherboards, LCDs, and other computer system components.Label, scan, document and ship core parts to refurbishing vendors.Record data from cores on network SQL database for reporting accountability.Assist co-workers with network, software and hardware issues which would otherwise hinder efficient workflow.

Louisville, Kentucky Area

Maintained physical chain of custody documentation on each system handled.Inspected and documented each system's physical condition.Diagnosed and repaired clients' computers in a timely manner.Documented repair process and resolution of client reported issues.Provided assistance to team members as needed.

Louisville, Kentucky Area

Researched and resolved escalations immediately. Verified resolutions with customers. Handled and documented VoIP Day of Install issues. Assisted in troubleshooting for VoIP & Switch Telephony Trouble Calls. Diagnosed and corrected network and provisioning problems to establish telephony services. Assisted with the training of new Provisioning team members as required.

Provisioned 5E and DMS Switch Telephony installs, disconnects, changes and cancels.Performed Non-pay Telephone Number suspensions and re-activations.Performed Voice Mail platform installs, changes, and disconnects.Updated ICOMS work queues and commented customer accounts.

Answered incoming calls from subscribers with connectivity and e-mail issues.Diagnosed and resolved service issues via interactive troubleshooting methods.Offered alternative support advice for third party issues.Accurately documented customers' accounts regarding issues and resolutions.Generated work orders for issues requiring an on site technician.Escalated tickets for server side issues through established channels.

Designed and set up website for the business. Trimmed, resized and adjusted images for use on the site. Laid out site improvements and implemented upgrades.

Created databases from raw ASCII data. Modified databases for an automated dialer system and in mass mailings. Programmed scripts into dialer system for use at each operator's terminal. Generated daily reports on project status for clients. Monitored and adjusted UNIX-based dialer system variables during operations. Setup, managed, and maintained small inter-office LAN. Provided user support to office personnel.Maintained phone lines from T-1 connection to dialer and operator stations. Diagnosed and corrected problems with operators' terminals and phone lines.

Wrote and tested computer programs based on project specifications, to create requested reports from existing data. Maintained existing data communications network equipment, and installed and documented new network equipment and cables. Provided assistance to users with communications problems. Diagnosed malfunctions in communications software and hardware. Enforced prescribed data access security protocols, and monitored data file use. Blocked data access by unauthorized users.

Prepared PCs for use by designated offices. Installed software and documented each system's configuration. Altered system configuration to meet standards. Installed hardware and peripheral components. Diagnosed hardware, software, and operator problems. Inspected PCs for undocumented software and removed unauthorized files. Instructed users in use of equipment, software and manuals.

Bachelor Of Science (Bs), Information Systems Security, Gpa 4.0

Associate Of Science (As), Computer Systems Networking, Gpa 4.0

Mos 74F, Software Analyst