Brian Brabson Email & Phone Number

Chicago, IL, US

Management of several operational processes and procedures. Identification of best-practices and coordination of implementation with vendor to maintain exceptional standards of quality and customer satisfaction.Assist in identifying processes to contract to off-shore vendor.Research, document, and maintain processes documentation.Identify and maintain.

Management of up to six teams within the organization and development of up to twenty-four direct reports. Focus on process management, productivity, and customer satisfaction.Management of daily activities including provisioner quality and productivity.Coordinate biweekly discussion among Service Delivery and Customer Support managers leading to process.