Brian Brunner Email & Phone Number

Chicago, Il, Us

-Manage portfolio of strategic clients and their pro product usage-Coordinate implementation and adoption of new products-Drive customer success through targeted product optimization-Provide solutions for support strategies-Generate CSQL's and manage retention/churn

Chicago, Illinois, United States

Oversee and manage the implementation of new customers. Create customer feedback mechanism. Manage Inside-Out goals. Proactively help customers manage Outside-In Goals. Distributing notice on new product updates/features. Build alignment between Implementation, CSM, and Product to the success of the onboarding process.-Promoted to Senior Specialist in 2023, responsible for managing strategic relationships and standardizing team processes.

Oversee and manage the implementation of new customers. Create customer feedback mechanism. Manage Inside-Out goals. Proactively help customers manage Outside-In Goals. Distributing notice on new product updates/features. Build alignment between Implementation, CSM, and Product to the success of the onboarding process.

Chicago, Illinois, United States

Supply payment processing, business management services, and data intelligencesoftware to small and medium sized businesses. Serve as primary executant for all onboarding and transitionary implementation procedures; design innovative and efficient processes to be used by all sales development representatives.

Chicago

Directed onboarding, training, and implementation for new Cashier Live accounts. Executed the migration of Cashier Live users to the TransNational Payments platform upon company acquisition. Raised TransNational Payments processing volume by over 4.5 million dollars/month.

Chicago

Oversaw client accounts using web-based POS software for independentbusinesses and retailers. Initiated sales transactions, administered training and fulfilled ongoing account management duties.