Brian Tran Email & Phone Number

Australia

Torquay, Victoria, Australia

Victoria, Australia

Victoria, Australia

Sydney, Australia

 Leading and supervising daily functions ranging from 10 to 984 guests with more than 25 staff members and agency. Ensure guests billing is posted accurately with correct charges. Transfer function summary into roster format and draft future Roster including forecast, function allocations and management rostering. Manage labour cost according to the department payrolls. Liaise with the organizers and chef/kitchen brigade to ensure the service timing is adhered to; acquire dietary requirements or any additional requests prior or during the event to accommodate straightaway. Acquaint with high profile and regular clienteles to ensure their requests and needs are met. Able to anticipate the internal and service conflicts in order to provide solutions to prevent them from happening. Lead by example to all the new staff with a strong work ethics, professionalism and excellent attention to details. Enjoy working under pressure to the Ballroom turn-around set up with the last minute changes requested by clients. Attend to guest’s requests promptly and efficiently, constantly striving to provide total customer satisfaction. Evaluate the competence of the ambassadors in all service procedures to ensure their performance is top notch and encourage them to maximize sales to guests with up-selling techniques.  Plus, provide new ambassadors on-the-job training and practiced thoroughly and smooth leadership skills. Assist in the training and development of new Ambassador. Set up and maintain a weekly cleaning schedule to ensure the service outlet and equipment to achieve the highest possible hygiene and cleaning standards. Supervise overnight shifts for external bump-ins/outs and operated Car Hoist.

Sydney, Australia

- Obtained solid knowledge on Food and Beverage products and menu as well as SOPs.- Performed opening and closing shifts to explore the different perspective of the operation wise, including cashiering, stock rotation and requisition accordingly to the outlet standards.- Exposed to stakeholders meetings, including payrolls, Profit & Loss, quality control, marketing, forecasting, and so forth. - Set up High Teas as per booking or possible last minute booking, communicated with the back of house team and ambassadors to deliver exceptional service.- Fully engaged with the guests to ensure the food quality is met and the service is flawlessly provided.- Manage a high volume bar and keep an accurate ongoing tab on beverage consumption.- Confidently handled RSA in different situations including over-crowded functions by collaborating with the security on site.- Familiarize with each outlet’s Standard Operation Procedures and HCCAP.

Sydney, Australia

- Set up functions styles promptly and accurately from theatre, classroom, cabaret, boardroom, networking reception to exhibitions, wedding and gala dinners as per BEOs.- Perform fast and efficient teamwork to deliver the extraordinary service prior to the function schedule in a well time management manner.- Sense of urgency that enjoy working flexibly on the Ballroom turn-around set up with the last minute changes requested by clients.- Take responsibility for own designated section and station with the exceptional attention to details. - Being a good example to all the new staff with a strong work ethics, professionalism and excellent attention to details. - Handled guest complaints by tailoring complimentary with cousu main to ensure the guests are indeed satisfied.- Delegate tasks to outsourced F&B attendants prior to the functions commence through briefing to ensure they coherently work with hotel staff.- Set up systems to protect and maintain control of outlet service equipment, correctly recording breakages and carry out regular stock takes.- Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests. Use every opportunity to maximize sales.

Master'S Degree, Hospitality Administration/Management

Bachelor Of Commerce, Marketing