• Functional Lead – Renewals - US Legal deployment. Lead blueprinting sessions with business, functional and development partners, gathered requirements, created specification requirements documents, configured solutions, executed system test plans• Supported the ANZ/Hong Kong deployment with hyper care and invoice/training issues with the local business. Travelled onsite to support these activitieso Queried SAP tables to identify data discrepancies and developed plans for manual or automated data cleanupo Traced through ABAP code to identify bugs and recommend fixes

• Member of the Billing Team supporting business as usual functions. This includes running monthly invoicing for over 10 companies worldwide, writing specification documents, configuring SAP and coordinating development solutions• Provide support for the business users including research, documentation, coordinating system changes, supporting user acceptance testing and troubleshooting any issues• Participated on a Professional Services deployment for the Tax and Accounting business setting up employee org structureso Supported the business during user acceptance testing

• Assigned and monitored trips for crew members• Assessed legalities within FAR regulations• Coordinated with maintenance control and dispatch regarding delays, cancellations and maintenance issues with aircraft• Displayed a high level of motivation and discipline during highly stressful situations

Reservations AutomationQuality Assurance• Assisted in the development of a new reservations system, Project Odyssey• Worked with Business Analysts to write tests scripts for quality assurance

Network Planning• Helped audit all networking equipment (40,000+ devices) and find rogue devices• Visited multiple sites to update and install networking equipment• Helped prepare and test disaster recovery procedures

• Worked with the transfer of cargo and luggage• Dispatched and received arriving and departing aircraft