Brian Calfo Email & Phone Number

Charlotte, North Carolina Area

Raleigh-Durham, North Carolina Area

• Responsible for the management and operations of all departments that supported the sales teams. Staff included 3 managers and 16 employees. Departments included: Quotes, Registrations/Tracking, Renewals, Inside Sales, Inside Presales, Sales Enablement, Marketing, Services Scoping and State Contracts.• Implemented and optimized most of the back office systems and tools that enabled exponential sales growth prior to the sale of the company. Systems included: quoting tools, Saleforce.com integration and custom development of proprietary tools/forms to speed our time to market. • Coordinated and managed multiple projects with our team of developers to improve processes and better utilize SalesForce.com.• Designed, implemented and managed a company-wide ticketing system which improved the efficiency of the back office and provided better visibility to account executives. Project included custom forms and workflows to reduce our turnaround times on quotes from days to hours. Services scoping was also integrated to insure services were scoped accurately and quoted quickly.

Raleigh-Durham, North Carolina Area

• Responsible for the day to day management and operation of the quote team, inside presales, registration team and renewal team.• Made major improvements to the quoting process and tools. Increased overall efficiency and reduced turnaround times to account executive requests by at least 50%• Trained and developed inside presales resources. The program included training on sales tools from EMC/Cisco to build configurations, career development, certification guidance and mentoring, storage design and soft skills for dealing with customers.

Raleigh-Durham Area, North Carolina

• Responsible for providing technical expertise during sales campaigns. Supported two account executives in the Raleigh geo covering Raleigh to the NC coast and southern VA.• Designed and built solutions based on customer requirements. Solutions included EMC storage, VMware virtual infrastructure, Cisco UCS/Nexus and Citrix. Strong focus on EMC storage, EMC backup and VMware.• Performed customer demos, led group presentations and white boarding sessions. • Worked closely with manufacturers, distribution and account executives to structure deals and provide proposals to customers.

3 years - Local IT support. Server support. Telephony support2 1/2 years - Expatriate assignment in Brazil at our South American datacenter. Responsible for the server infrastructure for Brazil, Argentina and Venezuela. Windows based OS support. Vmware implementation and support.