Brian Carney Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

San Francisco, California, Us

San Francisco, California, Us

With almost 14,000 members globally, Earthforce is the 2nd largest Business Resource Group at Salesforce. Earthforce believes in being better people for the planet and creating a better planet for all people. We engage Earthforce members to be multipliers for change and climate action in the Salesforce ecosystem, both internal and external. As Global Operations Chair, I drive operational efficiency and effectiveness while aligning with the overall vision of the Office of Equality and serve as Chief of Staff to the Global President. I focus on creating frameworks, overseeing delivery, and driving scalability and standardization across the Business Resource Group. I am a solution-oriented leader committed to continuous learning, challenging the status quo, and connecting internal stakeholders.

San Francisco, California, Us

Manufacturing, Automotive, and Energy (MAE) Enterprise solutions engineer, responsible for Johnson Controls International (global top 200 account), Bunge, Bridgestone Tire, Lincoln Electric, and Belden. Crafted multi-cloud "North Star Vision" presentations and presented to exec and C-suite leadership at key customers to drive digital transformation.Achievements and recognitions:FY24 Accelerate Leadership TrainingFY24 Elected Global Operations Chair, EarthforceFY23 Q1 Star PerformerFY23 MAE Solutions Outstanding Performance AwardFY23 Top 10 for MAE Central Enterprise ACV contributionFY23 Enterprise Manufacturing "Top Deals" for Bridgestone TireFY22 Top Core Sales

Livonia, Mi, Us

After successful creation and implementation of the Customer Success model at ROUSH CleanTech, the C-suite requested the same be done at ROUSH Performance. Total responsibility then became management of a team of 25 individuals making up the contact center, field service, technical support, warranty, service parts, technical publications, training, and systems teams for both businesses, with an annual department budget of over $3M. • Contributions in Sales, Marketing and Customer Success at ROUSH CleanTech helped drive sales from $0 to over $84M annually in the first 10 years of business.• Developed and implemented support processes for ROUSH CleanTech’s top customers, driving reduction in Case resolution time by more than 40% in one year.• Re-structured the ROUSH Performance contact center team with new management, job descriptions and incentive plans to drive call handle rate from under 65% to over 95% in under four months.• Lead a development team that launched a COVID-19 employee screening app in under two weeks, which successfully performed over 318,000 screenings in 2020.• Built a department handbook in Quip using standardized templates, connecting more than 100 documents containing training, policy, job description and process content for over 50 users.• Lead the development and adoption strategy of Salesforce Knowledge for both businesses, resulting in the publication of over 600 knowledge articles.• Developed a vision and strategy, presented to C-suite, and received approval to project manage the implementation of Salesforce B2B Commerce in 2021, with a projected ROI in less than six months.

Livonia, Mi, Us

Conceptualized and created a new Customer Success department after identifying shortcomings in the ability to service existing customers and provide an exceptional customer experience. Detailed a long-term strategic vision, presented to C-suite and gained approval. Merged disparate teams and invested in people, process and technology. Hired and trained contact center, field service, warranty, technical publications and training teams to drive improvement in sales and customer loyalty. Defined customer and company key performance indicators (KPIs). Developed automatic means of capturing KPIs, and reported out to company leadership to drive a fundamental cultural change within the business to focus on the customer experience.• Improved call handle rate from 45% to 95% in under nine months through process changes and efficiencies.• Drove increases in customer loyalty for Blue Bird to over 80% for their alternative fuel school bus line, compared to under 30% for their diesel line.• Managed an IoT pilot program using Salesforce Service Cloud and IoT Cloud, which connected us to 1,000 customer vehicles and proactively predicted hardware failures before they occurred.• Collaborated with material planning and warehouse teams to achieve 98% same- or next-day service parts fulfillment.• Drove expansion in our public service network on-boarding process to more than double the number of locations from 300 to 650.• Built and executed an employee training program for over 90 ROUSH CleanTech team members, utilizing in-person classroom training, testing, and rewards / gamification.

Livonia, Mi, Us

Managed largest customer account, Blue Bird school bus company, while leading a team of business development professionals responsible for educating and facilitating sales across the Blue Bird dealer network. Documented strategic sales process, built training programs for distribution network, hosted quarterly sales strategy sessions with Blue Bird C-suite and ROUSH CleanTech leadership, and further cemented the long-term partnership between the two organizations.• Managed the team responsible for selling more than 11,500 propane-powered school buses in the U.S. and Canada to more than 600 school districts, including 15 of the largest in the U.S.• Grew annual unit sales by more than 87% over four years.• Achieved annual top-line team sales of more than $53M.

Livonia, Mi, Us

One of six founding members of a new alternative fuel start-up division within ROUSH, leading all marketing efforts during formative years. Built key marketing assets to support launch and early growth, including company website, logo, brand guidelines, core values, positioning statements, tone of voice, and customer testimonials.• Researched, applied for and received product development grant funding in excess of $3M.• Organized and executed dozens of joint press conferences with major brands including Frito Lay, FedEx, DISH Network, DirecTV, Thyssen-Krupp Elevator, U-Haul, and Blue Bird.• Developed, designed, created content management and scheduling of a monthly e-mail newsletter, whose audience grew from 0 to more than 25,000 recipients during my tenure.• Secured coverage in The Wall Street Journal, USA Today, NBC Squawk on the Street, Detroit Free Press, and dozens of industry trade publications resulting in over 1 billion annual impressions.

Livonia, Michigan, Us

My major accomplishments in this position include:• Market research, data collection and analysis, driving the business case to launch ROUSH CleanTech.• Consolidation of marketing materials, to eliminate duplication of efforts later on for repeat requests.• Launch of a new web commerce platform, improving web-based parts sales.

Livonia, Michigan, Us

My major accomplishments in this position include:• Videography and producer credits on a one-hour SPEED Channel special documenting the development of the 2010 ROUSH Mustang.• Development and launch of ROUSH Motor Oil brand, in partnership with Valvoline.• Managed the development of ROUSH Performance's first foray into social media videography, with the launch of ROUSHtv and over 20 videos.• Consolidation of three ROUSH websites into a single ROUSHperformance.com domain name.• Project management of a complete design overhaul of ROUSHperformance.com.• Management of photography projects to catalog 100% of the products for sale, for the first time ever.• Collection and submission of sales history data to successfully list ROUSH Performance vehicles in Kelley Blue Book.• Market research for evaluating new product opportunities and business case development.

Bachelor Of Arts (B.A.), Marketing, International Business Specializiation

International Business

Triple Star Ranger

Bass Guitar Studies