Brian Moore Email & Phone Number

Knoxville, Tennessee

• Server Administrator for over 2500+ physical and VM servers at the headquarters’ datacenter.• Responsible for security and patching of 750+ Test/Dev servers and over 750+ Production Servers with SCCM and BigFix.• Assist in deploying SCCM environment.• Responsible for removing Skype for Business and migrating to Microsoft Teams for 3100+ end users with SCCM and BigFix.• Familiar with the Office Deployment Tool (ODT) and creating customized .xml config file.• Deploy Office 365 to 3100+ end users’ machines with SCCM and BigFix.• Deployed Software through SCCM and BigFix to manage endpoints. Created package to remove Office 365 and Skype from end users’ machines and deploy Office 365 and Teams.• Helped administer O365 Tenants, licensing, Teams issues, etc., through the Microsoft admin portal along with Azure.• Point of contact for providing support for issues with Office 365 products and Microsoft Teams for end users.• Experience with reading through log files to help trace down issues.• Created How To technical documentation.• Created How To documents to assist with level 1 and 2 support.• Familiar with Maintenance Windows from working with patch deployment.• Experience with On-Prem Exchange 2013/2016• Ensure AD accounts, OU’s, Security Groups, Distribution groups, and permissions are correctly setup and organized.• Beginner familiarity with PowerShell, have created simple scripts as well as edited existing scripts.• Create new email accounts within Exchange Admin Center or Exchange Shell.• Familiar with SCCM, BigFix, Citrix, Microsoft Office, Exchange 2013 and 2016, Active Directory, EAC, Exchange Shell, mobile device setup of email clients.

Farragut, Tn

• Consistent Top 5 performer within store location and Top 25 within Region.• Exceed aggressive monthly quotas averaging 130% of goals.• Responsible for new employee training that would lead to Top 25 performers. • Provide top notch customer service with 90% NPS average.• Troubleshoot customer’s devices, analyze their plans, and give critical feedback that would benefit customer’s needs.

Sales Consultant (Keyholder)• Proactively seek outside sale opportunities with local businesses.• Provide follow up calls to ensure customer satisfaction, help reduce churn, and produce more sales.• Exceed over 85% or higher score for customer survey calls.• Responsible for opening and closing the store, along with correct inventory counts and handling of the money daily.• Accomplish and exceed sales goals while maintaining the highest degree of customer satisfaction.

Sales Consultant (Key holder) • Consistent monthly top twenty-five performer with in the District (Tennessee).• Responsible for outside marketing with local businesses to drive new accounts.• Exceed all monthly quotas including a customer satisfaction score averaging a 95%.• Responsible for store daily operations including: opening and closing the store, inventory management, coaching, cash control, POS operations.• Provide follow-up courtesy calls to ensure each and every customer is well taken care of.

General Manager• Ensure sales goals are met while maintaining target labor and low food cost percentage.• Corporate inspections were done bi-monthly receiving an average score of 95% with a health inspection score of 95%.• Opened new franchise store, built loyalty with employees and the community from the ground up in turn generating a profitable ROI in less than 12 months.• Actively seek new sales opportunities with companies and establish relationships.• Responsible for the hiring and management of all employees, truck and produce orders, along with inventory management to ensure 100% customer satisfaction.

Home Theater Sales Representative• Keep up to date knowledge with home theater electronics products and services.• Maintain excellent customer satisfaction in meeting their needs and answering inquiries.

Education record

Education record