With over 15 years of experience in the VoIP and unified communications industry, I have a proven track record of building and leading customer-focused teams and delivering innovative solutions that enhance customer satisfaction, retention, and loyalty. Previously, I held senior leadership roles at Metropolis, SprintRay, and HONK Technologies, where I managed customer operations, experience, and support across multiple channels and platforms. I am passionate about creating and improving customer journeys, solving complex problems, and empowering my teams to excel and grow. I am always looking for new opportunities and challenges to apply my skills and competencies, and to learn from diverse perspectives and experiences.