Brian Coxson Email & Phone Number

Phoenix, Arizona, United States

Individual contributor and program owner that defines, launches, and executes complex SOP process initiatives across a matrixed environment to engage with Amazon sellers worldwide (inclusive of roadmaps, work-back plans and policy) regarding Account Health policy enforcement, improving Amazon sellers account statuses, and champion holistic customer experiencesInfluence and partner with senior leadership of cross-matrixed Operations and IT teams globally to obtain buy-in of meaningful interoperable program launches and process improvement initiatives and promote adoption of those processes, principles, and methodologies; Communicate identified risks or barriers of those initiatives to the operational strategy project management senior leadershipAnalyze quantitative and qualitative data to identify process gaps to drive innovative and strategic operational solutions, including web-based, user-centric and call center operations, with measurable results that provide a high-quality, seamless account experienceOnboard, lead and develop relationships with internal global partners to advance program/initiative advancement and support a culture of innovation

Phoenix, Arizona

Execute company wide process improvement initiatives providing guidance to a cross functional team of Business Analysts, Configuration Analysts, IT Developers and Project Managers. Perform analysis and develop solution roadmaps to implement improvements in cross departmental business functionality. Play a key role as business architect and integration manager for the Project. Coordinated and facilitated enterprise-wide collaborative efforts of multiple departments during architecture transformation; Initiated tasks and activities of agile teams; Weighed cost benefits of competing solution options.Designed, maintained, and updated business processes, functional specifications, test management documentation (UAT and Integration Tests) for implementation, and roadmap communication with key stakeholders and project management teams; Led status updates to formulate or revise project plans dependencies, iteration planning and system integration points; Provided hands-on business process expertise and configuration oversight.Defined operational cutover plans and directed daily project team tasks during product and system releases across all integrated systems, ensuring financial and accounting impact mitigation and alignment to internal/external audit compliance

Designated by Executive Management to spearhead an innovative, industry leading customer focused e-business model to expand core business services and revenue streams. Responsible for growth and profitability as delegated by Sr. Management. Directed the business plan and affairs of the department, this included the financial/business analysis of operations, budgeting and forecasting. Collaborated with U-Haul core business lines, such as truck rentals and storage, to ensure customer cross-utilization and maximize customer experience by creating a webstore that interoperated with U-Haul’s core web-based ordering servicesIdentified key business performance indicators such as sales conversion rates, job distribution models and cancellation ratios. Implemented indicator improvements through the enhancement of internet-based sales interfaces, scheduling systems and developed a performance-based online marketplace that provided customer assurance.

Bachelor'S Degree, Communications

Activities and Societies: Delta Chi

Mba, Business Administration And Management, General