Brian Alonso Email & Phone Number

Miami, Florida, United States

As a Shift Supervisor at CVS/pharmacy, I manage daily store operations when senior management is not present, ensuring everything runs smoothly and customers receive excellent service. I oversee the store team, assigning tasks and making sure they are completed, while keeping clear communication with management and staff. I handle customer questions, complaints, and issues according to company policies, helping to create a positive shopping experience. Support the management team in maintaining strong store performance and customer loyalty.

Miami, Florida, United States

As the Operations Manager at Coppola's Bistro Ristorante I managed daily operations, including staff scheduling, training, and improving efficiency. I worked closely with the kitchen and frontof- house teams to ensure smooth service, maintained supplier relationships, and oversaw inventory. I also managed the restaurant's budget, finding ways to reduce costs without affecting quality. My leadership helped create a great dining experience and supported the overall success of the restaurant.

Miami, Florida, United States

In my role as a Transportation Security Officer, I operated a variety of screening equipment and technology to detect and prevent the transport of hazardous items onto aircraft. This involved conducting thorough searches and screenings, including physical interactions such as pat-downs, property searches, bag inspections, and lifting/carrying items weighing up to 50lbs. Additionally, I managed terminal entry and exit points to ensure secure and controlled access, while also interacting with the public by offering directions, responding to inquiries, and maintaining a helpful and approachable demeanor. I diligently retained and applied knowledge of all relevant Standard Operating Procedures to ensure compliance and efficient task execution. Furthermore, I served as an On the Job Training (OJT) Coach, mentoring new hires in all aspects of their job duties and responsibilities.

Doral, Florida, United States

As a Front Desk Supervisor at Doral Inn & Suites, I oversaw daily front desk operations, making sure check-ins and check-outs ran smoothly. I managed and trained the front desk staff, ensuring excellent customer service. I handled guest concerns, resolved issues quickly, and managed special requests to improve their stay. I also worked with reservations, processed payments, and coordinated with other departments to provide guest services. Helped with staff scheduling and made sure hotel policies were followed.

Miami, Florida, United States

Demonstrated exceptional customer service skills in the role of Customer Service Representative/Rental Agent at MIA (Miami International Airport) for a globally recognized company. Facilitated a smooth rental process for customers with reservations, providing information on products and services and addressing inquiries. Managed diverse responsibilities, including handling billing issues, cash transactions, and lost and found procedures. Collaborated with the manager on duty to ensure operational efficiency. Exhibited meticulous attention to detail in creating rental agreements, consistently adhering to company protocols for a seamless customer experience.

Miami Beach, Florida, United States

I successfully supervised a dynamic cashier team at the renowned Miami Beach hotel, overseeing a high-volume cashier operation responsible for processing over 200 vehicle movements per shift. My responsibilities included adeptly managing billing disputes and conducting thorough revenue recaps to uphold the precision and financial integrity of all transactions. In addition, I took the lead in training employees in diverse tasks such as data entry, efficient key dispatching, and handling guest phone calls for vehicle requests. I prioritized and maintained a pristine work area, consistently delivering excellent customer service to uphold the hotel's reputation.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Associate Of Arts - Aa, Criminal Justice And Corrections