Brian Deleon Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

▪Augmented client satisfaction, increasing conversion rates from 40% to 70%+, by capturing the client’s vision, identifying recurring product issues, and conducting competitor analysis; transitioned from general to customized solution delivery.▪Onboarded Amazon by understanding unique client needs and devising a personalized solution in collaboration with the in-house developer; grew business by executing a large-scale client event in India.▪Improved client onboarding, upselling, and feedback integration by assessing the contract value and annual recurring revenue.▪Expanded capabilities for a subordinate by coaching on culturally varying professional practices and SOPs for serving the USmarket; boosted trainee’s conversion rates and presentation skills; created scripts and messaging.▪Enabled data-driven decision-making for stakeholders by creating and presenting quarterly reports and insights for client success.▪Enhanced product design via iterative process improvements by teaming with developers to eliminate recurring technical errors.

Austin, Texas, United States

▪Managed high-stake stakeholders (Nvidia, AMD, XBOX, Sony, and PlayStation) and led cross-organizational communications; tracked and resolved recurring client issues and reported to the stakeholders; utilized Oracle CRM.▪Devised and instated a cadence structure for regular engagement with stakeholders and clients, instituting transparency and augmenting satisfaction; established daily and weekly communications to stay abreast of technology updates and market trends.▪Retained a high-value, recurring German client, generating thousands of dollars in revenue, by guiding on required systemupgrades and navigating through negotiations to deliver the optimal gaming experience.▪Eliminated high client churn by coaching the team on superior customer service, understanding client needs and goals,brainstorming on possible technical solutions, and translating and delivering solutions via email and live support.

Austin, Texas, United States

▪Monitored and assessed market-wide purchases and orders to identify and report fraudulent activity using LexisNexis; initiated fraud investigations and delegated to subject matter expert teams.▪Maintained performance excellence by meeting the quota for analyzing 100+ potential purchases per month; extracted and combed through all available and downloadable data to determine flagged purchases.

Austin, Texas, United States

▪Achieved ambitious sales goals during peak seasons, increasing units per transaction, by altering the sales strategy to meet the high volume of customers. Conducted annual performance reviews for employees and the store.▪Generated repeat business and boosted customer retention by understanding the product’s unique value proposition and fostering ongoing interest in the product; received awards and recommendations for delivering excellent customer care.▪Enhanced customer experience by creating and deploying optimal sales strategies and utilizing product knowledge to guide customers; met daily, monthly, and annual sales goals. Optimized operational efficiency by maintaining healthy inventory levels.

Texas, United States, Germany

▪Additional Experience: Sales Manager at Harold’s | Sales Consultant at Nordstrom | Regional Logistics Manager at H&M | Apprentice Sales Consultant at Boehringer Mannheim Germany.

Bachelor Of Science - Bs, Public Relations, Mass Communication, German

International Business

Bachelor Of Business Administration - Bba, Business