Website Owner

Establishing quality processes in an Agile environment by managing two complex recommendations services. Also acting as Release Manager, and building test environments using Chef.

Implementing QA processes at ReverbNation through exploratory testing, regression testing, Selenium automated tests and CI and enhancements to ticket processes.

Testing, finding bugs, writing test plans, writing and running automated tests, and ensuring our flagship product is of the best quality possible!

- Learned the backup operations systems and proceedures quickly- Took ownership of the handling, management, and inventory of backup media (LTO, hard disks)- Participated in several recovery procedures (both DR testing and live recovery)- Enhanced the procedures and systems of managing backups by writing and updating several scripts (BASH) and web tools (PHP, jQuery, and postgreSQL)- Successfully trained two new employees on Backup Management and Operations, and brought them up to speed within three months- Wrote Backups Operation and Management guide detailing processes, systems, procedures, reasons, and how-tos- Provided technical support for inhouse employees: setting up workstations and blackberries, resetting passwords, providing troubleshooting to resolve problems, installing software and replacing hardware as needed.

We are here to provide for your web hosting needs. To that extent, we have developed quality packages aimed at your needs and budget. We don't expect you to be a high end Fortune 500 company that can pay out the wazzoo for internet space. Instead, we provide you with the same quality that such a company would expect, for a much lower price. We converge high quality needs with low budget expectations.

Implemented basic technical computer support, contributed to team-built electronic Technical Assessment Form, launched roll-out of new thin client terminals, installed and configured new Dell servers, hands on use of Citrix, upgraded switches, and wrote technical documentation.

• Communication Area Technical Assistant—Established technical support for Communication Area Labs, implemented computer management, demonstrated one on one user support, updated Communication Area website, implemented technical support for Wired television production on campus. (2006-2008)• IT Department Technical Assistant—Managed IT Help Desk, implemented troubleshooting and maintenance of campus PCs, demonstrated one on one lab user support. (2004-2006)

On call support center, demonstrated one on one support management, implemented basic troubleshooting, upgraded and installed PCs, printers and software.