Brian Dickerson Email & Phone Number

Raleigh, North Carolina, United States

The Director of Identity and Converged Platforms is responsible for strategy, budget, management, and day-to-day operations of several 24/7/365 enterprise services for DIT. These services include Identity Management, Platform Services (Server Hosting), Storage, Endpoint Management, and Cloud Services. Responsible for designing these services to support the mission and goals of the agency, and for ensuring the security of the systems and the privacy of any data contained within those systems. Meet with internal and external stakeholders to ensure that the services being offered provide value and remain relevant to customer needs in a rapidly evolving IT landscape. Regularly meet with vendors to create trusted partnerships, leading to greater understanding of needs and higher levels of service from those partners.The state's identity management system, NCID, manages more than 1.5 million identities for state employees, businesses, and residents doing business with the state or receiving care at state supported medical facilities. NCID is the highest visibility application operated by DIT, and the only DIT operated application directly utilized by the public. Platform Services provides platform-as-a-server service, managing 2,500 servers across two data centers. This team manages Windows, Linux, AIX, and Solaris operating systems, as well as the server hardware. The team ensures that systems are configured according to best practices, maintains operating system patches, and responds to audit requests from state and federal regulators.The DIT Cloud Services team creates and manages cloud environments in supported public clouds. The team is responsible for the security and management of DIT managed cloud environments, creating standardized and secure infrastructure for agency use. DIT Cloud Services also provides a simplified user interface for deploying servers in any supported cloud without the customer having to understand the intricacies of each public cloud.

Raleigh, North Carolina

Architect and operate a 24/7/365 environment to house information systems used by all law enforcement in the State of North Carolina. Act as Criminal Justice Information Systems Information Security Officer for the state.

Configure and maintain firewalls and other network equipment to protect State information assets. Consult with customers to ensure that only necessary ports are open to State-owned resources. Design networks to ensure physical and/or logical separation of devices. Instrumental in a project to move all state agencies to a highly-available, centrally managed secure network using MPLS and Virtual Route Forwarding to separate traffic. Proficient with a variety of networking technologies, including firewalls, routers, switches, and load balancers.

Configure and maintain firewalls and other network equipment to protect State information assets. Consult with customers to ensure that only necessary ports are open to State-owned resources. Design networks to ensure physical and/or logical separation of devices. Instrumental in a project to move all state agencies to a highly-available, centrally managed secure network using MPLS and Virtual Route Forwarding to separate traffic. Proficient with a variety of networking technologies, including firewalls, routers, switches, and load balancers.

Support and maintain all workstations and servers in five area offices. Maintain inventory and licensing information on these computers. Set up new users with computer accounts and Exchange mailboxes. Ensure timely removal of unauthorized users. Configure Cisco 2500 series routers and Cisco PIX firewalls. Active in switching entire company from a Citrix environment to a Windows 2000/XP Active Directory environment. Configured Solarwinds to report on bandwidth usage of all offices in the state and monitor all servers. Coordinate with office managers and telecommunication contractors for office expansions and moves.

Act as the final level of support for more than fifty six thousand customers. Diagnose and troubleshoot all problems, hardware and software. Differentiate between problems with customer premise equipment and problems within the Road Runner network. Assist customers both over the phone and in the field. Log all calls into Remedy. Designed troubleshooting flow chart that all Technical Specialists follow.