Brian Stover Email & Phone Number

I really like where I work now. Excellent boss. You have to go through several loser companies and loser bosses to eventually find the Holy Grail. All Tech companies prior to my new employment can swaddle my supple balls since they are always on their knees anyhow climbing the ladder the only way they know how. Bottomsuckers you can now rejoice!

Responsible for all aspects of onsite and remote technical support for numerous office, home based, retail, and industrial Microsoft-based business clients, Client liaison responsible for investigation and purchase of hardware/software with correct specifications and pricing based on client requirements and budget, Wired/Wireless Router/switch/access point configuration and implementation for new and existing client networks, Specialized in Microsoft Windows Active Directory in single domain client sites, Worked with network operations center (NOC) to maintain client network uptime/critical issues and performed monthly network/server preventative maintenance, Analyze and resolve difficult end-user problems, Investigated resolutions for complex network/server/workstation issues utilizing root cause analysis, irreversible corrective action and testing, Stay current in modern technological trends and concepts through research, discussion groups and schooling.

PROJECT MANAGEMENT, NETWORK ADMINISTRATION & TROUBLESHOOTING SKILLS:Identifying needsProviding solutions Diagnose causes Research and developmentPlanning, testing & implementationMultiple project coordinationDiverse environment troubleshootingAccount and budget managementLiaison and/or point-of-contactWorkflow tracking/allocationProcess improvementCustomer relations Scheduling & coordinationMulti-taskingDocumentation & reportingTime critical performance Policy administrationTraining & mentoring

Provide technical support and troubleshooting of a broad range of software and hardware components for doctors, nurses, faculty, support staff, administrative personnel and students in clinical and educational settings.Ensured optimal operation of individual PC workstation/peripheral devices by configuring, installing, maintaining and repairing desktop products.Install, configure and customize software applications and associated updates and upgrades to meet the end-user’s requirements.Evaluate workstation system performance to ensure computer hardware meets the needs of software to be utilized.Effectively completed projects by assigned deadlines.

§ Created and established a successful small business.§ Identified problems, diagnosed cause and determined corrective actions.Established operating structure, policies, and procedures to provide high levels of customer-focused service.Hired, trained, and developed a staff of eight full and part-time associates. Managed all employee-related incentive and recognition programs.Utilized computer knowledge to develop and maintain business records.Brought enthusiasm to team projects and encouraged others to develop workable ideas.

Assisted in the set-up and operation of the heart-lung machine during open-heart surgery.Saved lives by troubleshooting on demand in crisis situations.Organized and implemented new accounts at numerous Kansas City area hospitals.Trained other perfusion assistants on machinery operations and hospital protocols.Managed and operated computer billing systems.

Certification Track Information Technology

Activities and Societies: NOVELL BRAINSHARE, Salt Lake City, UT Mar. 2005, Mar. 2007

Education record