• Lead a team of 9 drivers for multiple deliveries throughout each day by managing daily dispatch operations covering multiple routes in the Greater Toronto Area• Executed invoicing processes for customer orders and parts deliveries. Coordinated the picking of parts for deliveries based on pick tickets and customer orders.• Communicate effectively with sales representatives regarding missing or out-of-stock parts to ensure timely fulfillment of customer orders, which has led to a delivery rate satisfaction score of 95%, up from 72% from previous years.• Collaborate with store and district management to optimize operational efficiency and enhance customer satisfaction, aligning with corporate strategies and goals.• Respond to customer inquiries regarding order status for both deliveries and pickups.• Coordinate with front of store staff to facilitate customer pick-ups, follow-ups, and store maintenance.

• Transformed a 2-team adult pick-up ball hockey game into a multi-team organized coed adult league through increasing membership, securing sponsorships, and implementing operational guidelines and rules.• Developed scheduling templates to ensure fair play and equal opportunities for all teams, resulting in 100% balanced game distribution.• Recruit and manage referees and timekeepers to ensure smooth game operations, leading to a 97% satisfaction rate among participants.• Launched and consistently maintained a website (www.ibhl.ca) with advertising opportunities, statistics, schedules, and weekly game results, driving a 68% yearly growth in site traffic.• Utilized social media platforms (FB - @ibhl1987, Instagram - @ibhl_87, Threads - @ibhl_87, Twitter (X) - @ibhl_87) to engage participants and the public, keeping them informed about league updates.• Successfully attracted over 500,000 hits to the website annually, increasing global visibility and engagement.• Oversee league finances and maintained affordability to ensure the sustainability and success of the league.