Build internal systems using tools such as Airtable, Appsheet, Zapier etc. to improve operational efficiency and reduce the need for custom software development.Meet with clients to better understand their needs, optimize Reel Health systems for client specific requirements, project manage technical deliverables to ensure client successAnalyze business data and create digestible dashboards to assist the leadership team with strategic decision makingRestructured teams and implemented new processes in order to improve efficiency within testing and scheduling departmentsManage the team leads for the Technical Support, Auxiliary Testing, and Scheduling teams, indirectly managing 30 employees

Lead team of 6 Support Specialists, projects, daily tasks, schedules, and performance reviews.Manage support requests through Help Scout ticketing systemProvide internal and external technical support for all Reel Health AppsCreate various systems to assist other departments streamline processesOnboard new hires to Google workspace and internal software applicationsHost application and process training sessions for new employeesCreate & maintain Support Team policies and procedures that align with needs

Responsible for reviewing sensitive test data and distributing information to appropriate partiesProvided customer support and trouble shooting for issues related to test resultsMaintained testing databases on GoogleSheets and AirtableBuilt tracking rosters for testing history to ensure CDC complianceSupported ad hoc projects for the product and engineering teams

700+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 4 in-depth portfolio projects. Mastered skills in front-end web development, back-end web development, databases, and data structures and algorithms.