Brian Emmerick Email & Phone Number

Hoboken, New Jersey, United States

What you will do: The Senior Cloud Operations Coordinator is a key role in our company. You will support and drive successful sales by coordinating pricing, delivery between teams, and promoting continued process improvement and profitability. You will communicate timelines and expectations clearly and be the main contact for Precisely teams to work/interact with the Cloud teams.• Coordinate pricing and delivery of Cloud Products across all Precisely stakeholders. • Communicate timelines and expectations clearly to internal and external teams and act as the main contact for Cloud Operations.• Participate in the Sales process by preparing Price Quotes for standard services.• Participate in and run cross functional operations meetings.• Research past pricing, support, contract, and other business relevant details as needed.• Participate in Continuous Improvement activities including identifying opportunities to improve processes, procedures and tooling.• Document existing processes.• Develop training and education for teams.• Other duties as assigned.

Hoboken, New Jersey, United States

• Manage client onboarding to meet customer functionality and timeline requirements.• Act as Point of Contact for customers during the onboarding process, including managing customer communications, onboarding timelines, and expectation setting.• Provide Operational support for our SaaS and Cloud Hosted business by preparing monthly Royalty reports, maintaining the boilerplate agreements, published SLAs, and creating customer usage reports.• Provide support to our Sales and Renewals teams by providing standard and complex price quotes and providing usage information that reveals historic customer behaviors.• Led end-to-end execution of Continuous Improvement projects and identified opportunities to improve our way of working.• Coordinated between Support, Engineering, and Professional Services to provide timely resolution to customer issues.• Document existing processes and information including creating and delivering training to Sales and other functions.

Hoboken, New Jersey, United States

• Develop and nurture strong relationships with clients, serving as the primary point of contact for their needs, inquires, and issues.• Onboard new clients, ensuring a smooth and successful implementation process, providing robust support to drive rapid user adoption and maximize return on investment (ROI).• Proactively monitor client accounts to identify risks, anticipate challenges, and develop strategies to mitigate churn or dissatisfaction.• Advocate for clients internally, championing their needs and requirements to ensure their voice is represented in product development and roadmap discussions.• Led cross functional projects to streamline efficiency, mitigate risk and deliver an exceptional customer experience.• Provide support to our Sales and Renewals team by providing standard price quotes and providing usage information that reveals historic customer behaviors.

Troy, Ny

• Managed contractual renewals for 140+ accounts across various products, ensuring customer satisfaction and maximizing renewals.• Manual order entry for renewals, bill plans, and pay-as-you-go contracts, while providing support to the sales desk.• Oversaw fulfilment processes, including real-time, batch and custom webservices. Developer APIs, and Trials.• Provided internal and external support to API customers, managing both Saassalessupport@pb.com and Geotaxsupport@pb.com inboxes.• Managed top account customer cases, creating instructions/training materials for internal and external use.• Conducted new hire training and offered guidance for system testing and development (Customer Portal & Gainsight).• Supported Enterprise Partners in new sales and renewals, providing sales enablement, responding to Request-For-Proposals (RFPs)/ Request-For-Information (RFIs), and issuing solution pricing.• Assisted with legal tasks such as agreement creation, contract edits, and preparation of statements and terms (Sole Source, IP Pool, Terms and Conditions, Not for Resale agreements)• Managed finance-related activities including reseller margins, revenue reversals (RMAs), and API credit card credits/refunds.

Troy, Ny

Responsible for introducing and positioning Pitney Bowes Software’s products and services to key decision-makers within new targets in both prospect and existing accounts. My individual and team goal is to augment the sales pipeline by generating qualified sales leads through proactive outbound prospecting and lead activity management. In this role, I co-manage a territory alongside a specialized Account Executive. The results of my work leads to demos, initial meetings and on-site appointments for the Specialist. Additional responsibilities for this strategic role include:• Mastering product training as well as guideline call scripts for multiple products and multiple buyer profiles• Perform contact discovery where necessary• Maintain daily activities in salesforce.com• Provide daily/weekly updates to manager on individual activity• Interact regularly with management team to discuss the lead qualification process, and recommend improvements• Share feedback with Sales and Marketing teams and participate in developing new ways to increase awareness Pitney Bowes Software products and services• Drive participation to Pitney Bowes Software events

Mechanicville, Ny

• Maintaining assigned marketing materials (i.e. base wrap, brand signage, etc.)• Constructing and maintaining product displays and accurately pricing and rotating product• Responsible for stocking coolers and shelves with Beverage Industry product

Brockport, New York Area

• Worked in small teams to complete everyday activities including: preparation of cookies, dough, and clean up.• Aided staff with preparing orders.

Rochester, New York Area

• Assist promotions department in creating and increasing market awareness of the radio Stations include: WHAM 1180, 100.5 The Drive, KISS 106.7, 95.1 The Brew, Sports 1280 WHTK• Coordination and execution of station appearances including: festivals, concerts, club nights, sales and annual events. • Interaction with Clear Channel Account Executives, On-Air personalities and fans.

Malta, New York Area

Facilitated the growth and well-being of children ages 8 - 14