Brian Emmerick Email & Phone Number

Hoboken, New Jersey, United States

• What you will do: The Senior Cloud Operations Coordinator is a key role in our company. You will support and drive successful sales by coordinating pricing, delivery between teams, and promoting continued process.
• Coordinate pricing and delivery of Cloud Products across all Precisely stakeholders.
• Communicate timelines and expectations clearly to internal and external teams and act as the main contact for Cloud Operations.
• Participate in the Sales process by preparing Price Quotes for standard services.
• Participate in and run cross functional operations meetings.
• Research past pricing, support, contract, and other business relevant details as needed.

Hoboken, New Jersey, United States

• Manage client onboarding to meet customer functionality and timeline requirements.
• Act as Point of Contact for customers during the onboarding process, including managing customer communications, onboarding timelines, and expectation setting.
• Provide Operational support for our SaaS and Cloud Hosted business by preparing monthly Royalty reports, maintaining the boilerplate agreements, published SLAs, and creating customer usage reports.
• Provide support to our Sales and Renewals teams by providing standard and complex price quotes and providing usage information that reveals historic customer behaviors.
• Led end-to-end execution of Continuous Improvement projects and identified opportunities to improve our way of working.
• Coordinated between Support, Engineering, and Professional Services to provide timely resolution to customer issues.

Hoboken, New Jersey, United States

• Develop and nurture strong relationships with clients, serving as the primary point of contact for their needs, inquires, and issues.
• Onboard new clients, ensuring a smooth and successful implementation process, providing robust support to drive rapid user adoption and maximize return on investment (ROI).
• Proactively monitor client accounts to identify risks, anticipate challenges, and develop strategies to mitigate churn or dissatisfaction.
• Advocate for clients internally, championing their needs and requirements to ensure their voice is represented in product development and roadmap discussions.
• Led cross functional projects to streamline efficiency, mitigate risk and deliver an exceptional customer experience.
• Provide support to our Sales and Renewals team by providing standard price quotes and providing usage information that reveals historic customer behaviors.

Troy, NY

• Managed contractual renewals for 140+ accounts across various products, ensuring customer satisfaction and maximizing renewals.
• Manual order entry for renewals, bill plans, and pay-as-you-go contracts, while providing support to the sales desk.
• Oversaw fulfilment processes, including real-time, batch and custom webservices. Developer APIs, and Trials.
• Provided internal and external support to API customers, managing both Saassalessupport@pb.com and Geotaxsupport@pb.com inboxes.
• Managed top account customer cases, creating instructions/training materials for internal and external use.
• Conducted new hire training and offered guidance for system testing and development (Customer Portal & Gainsight).

Troy, NY

• Responsible for introducing and positioning Pitney Bowes Software’s products and services to key decision-makers within new targets in both prospect and existing accounts. My individual and team goal is to augment the.
• Mastering product training as well as guideline call scripts for multiple products and multiple buyer profiles
• Perform contact discovery where necessary
• Maintain daily activities in salesforce.com
• Provide daily/weekly updates to manager on individual activity
• Interact regularly with management team to discuss the lead qualification process, and recommend improvements

Mechanicville, NY

• Maintaining assigned marketing materials (i.e. base wrap, brand signage, etc.)
• Constructing and maintaining product displays and accurately pricing and rotating product
• Responsible for stocking coolers and shelves with Beverage Industry product

Brockport, New York Area

• Worked in small teams to complete everyday activities including: preparation of cookies, dough, and clean up.
• Aided staff with preparing orders.

Rochester, New York Area

• Assist promotions department in creating and increasing market awareness of the radio Stations include: WHAM 1180, 100.5 The Drive, KISS 106.7, 95.1 The Brew, Sports 1280 WHTK
• Coordination and execution of station appearances including: festivals, concerts, club nights, sales and annual events.
• Interaction with Clear Channel Account Executives, On-Air personalities and fans.

Malta, New York Area

Facilitated the growth and well-being of children ages 8 - 14