Brian Fiset Email & Phone Number

Toronto, ON, CA

• Spearheaded data-driven digital advertising campaigns across platforms such as Google Ads, Facebook Ads, and LinkedIn, significantly increasing user acquisition and brand awareness.
• Implemented innovative growth hacking strategies that accelerated customer base expansion and improved user engagement metrics.
• Optimized marketing funnels and user onboarding processes, enhancing conversion rates and reducing customer acquisition costs.
• Managed and allocated a substantial digital advertising budget, ensuring maximum ROI through continuous performance analysis and strategic adjustments.

• Web Development:
• Designed and implemented user-friendly web interfaces, improving user experience and engagement.
• Developed and maintained the company website, ensuring it is optimized for performance and SEO.
• Integrated third-party tools and APIs to enhance website functionality and streamline processes.
• Automated repetitive tasks using scripting languages, increasing efficiency and reducing manual effort by 20%.Growth Hacking and Marketing:
• Spearheaded growth hacking initiatives, leading to a 30% increase in new users in Q1 2024 through a successful referral program launch.

• Assisted in the development and maintenance of web applications, ensuring high performance and responsiveness.
• Collaborated with senior developers to write clean, efficient, and well-documented code.
• Participated in code reviews and contributed to improving code quality and team best practices.
• Debugged and resolved software defects, enhancing application stability and performance.
• Implemented new features and enhancements based on user feedback and business requirements.
• Worked with cross-functional teams to integrate third-party APIs and services.

• Participated in agile development processes, including sprint planning and daily stand-ups.
• Maintained thorough documentation of code, processes, and systems for future reference.
• Contributed to the design and implementation of user interfaces, enhancing user experience.
• Assisted in database design and optimization, ensuring data integrity and efficient querying.
• Collaborated with the QA team to identify and fix bugs, ensuring a high-quality product release.

• Respond promptly and courteously to customer inquiries via phone, email, or chat, providing accurate information and assistance to resolve issues and ensure customer satisfaction.
• Handle customer complaints and escalations professionally, empathizing with the customer's concerns and taking ownership of the issue until it is resolved.

• Handle high volume or unexpected customer inquiries with a sense of urgency, effectively managing multiple interactions at once to minimize wait times and ensure a speedy resolution to issues.
• Identify and respond quickly to emerging customer trends or issues that may arise suddenly, adjusting priorities and focusing on solutions that will have the greatest impact on customer satisfaction.

Information Technology

Bachelor'S Degree, Business Administration And Management, General