Brian Ladley Email & Phone Number

Allentown, Pennsylvania, United States

Fleetwood, Pa

Souderton, Pa

Wilmington, North Carolina Area

• Possess in-depth knowledge of retail and business products and services in servicing branch clientele and prospects. • Increase branch revenue through business to business sales prospecting activities. • Gather and review all necessary information from clients and various sources, including credit reports, personal financial statements, property appraisals and collateral evaluations to determine optimal product mix.

Wilmington, North Carolina Area

Ensured expected service standards were consistently exceeded while coaching and leading staff of seven teammates in results producing branch activities.• Increased branch revenue through business to business sales prospecting activities. • Provided daily motivational coaching to branch team members to ensure consistent delivery of superior customer service.• Coordinated all operational procedures and risk management policies.

Bluffton, Sc

Coordinated and organized all branch activities required to exceed goals and client service expectations in a retail banking center with over 50 million in deposits and 40 million in loans. • Generated, maintained, and directed support of profitable business and consumer relationships at a retail branch office. • Ensured achievement of quarterly and annual sales goals and Gallup poll service standards.• Possessed in-depth knowledge of retail and business products and services in servicing branch clientele and business-to-business contacts.

Wilmington, North Carolina Area

Assisted branch manager by providing direction and leadership to employees, with emphasis on excellent customer service skills and achieving sales goals through teamwork. • Provided operations support; ensured compliance with policies and procedures; supervised branch employees.• Serve as support for the Branch Manager as a member of the sales team in the opening and maintenance of accounts, took loan applications, and referred customers to specialized bankers, such as business bankers and mortgage originators.