Sr. Design Strategist, Human-Centered Design
CurrentTantus was formed in 2002 as a consultancy delivering insights, innovative solutions, and support to the Federal Government. Specializing in Healthcare IT, Finance, Transportation, and Defense, Tantus partners with government leaders to improve the lives of the citizens they serve. As a senior strategist with Tantus' Human-Centered Design Center of Excellence (HCD CoE), I support the Centers for Medicare and Medicaid (CMS) via design thinking methodologies and best practices in order to best understand the people for whom they are writing policies and creating programs and services. Our HCD process explicitly focuses on understanding people and the context in which they interact with CMS services. At the heart of our process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them.