TS/SCI cleared Apple and Jamf MDM engineering for a government customer. Macs CAN live in the federal government!

In my current role, I lead integration and testing initiatives for large-scale IT projects, ensuring alignment with enterprise capabilities and operational requirements. I made several key contributions including:• Managed test engineering for a $1B IT contract, ensuring successful delivery of enterprise capabilities.• Developed and executed test & evaluation plans that resulted in high system reliability and performance.• Analyzed system design and integration risks… Show more In my current role, I lead integration and testing initiatives for large-scale IT projects, ensuring alignment with enterprise capabilities and operational requirements. I made several key contributions including:• Managed test engineering for a $1B IT contract, ensuring successful delivery of enterprise capabilities.• Developed and executed test & evaluation plans that resulted in high system reliability and performance.• Analyzed system design and integration risks, contributing to the mitigation of potential issues and ensuring project success.• Enhanced verification methods, leading to improved system compliance and customer satisfaction.• Acted as a key member of the internal auditor team, promoting process improvements and adherence to best practices.• Designed and implemented comprehensive test strategies, plans, and methods that guarantee system reliability and adherence to specifications. • Oversaw the entire systems lifecycle, employing Agile methodologies, Scrum, and Kanban to manage development, deployment, operations, and sustainment. • Directed the verification of system requirements and enterprise capabilities through formal methods, ensuring compliance with established standards. • Coordinated with stakeholders to establish benchmarks for success and to facilitate the smooth transition of systems into operational use. Show less

Orchestrated global classified and unclassified communication support, including voice, video teleconferencing (VTC), and data for combatant commanders and senior U.S. leaders. I made several key contributions including:• Streamlined NC3 mobile communications as a recognized subject matter expert, enhancing mission-critical response capabilities.• Initiated and executed corrective measures to address and prevent security vulnerabilities across multiple security… Show more Orchestrated global classified and unclassified communication support, including voice, video teleconferencing (VTC), and data for combatant commanders and senior U.S. leaders. I made several key contributions including:• Streamlined NC3 mobile communications as a recognized subject matter expert, enhancing mission-critical response capabilities.• Initiated and executed corrective measures to address and prevent security vulnerabilities across multiple security enclaves.• Played a pivotal role in advising senior leadership on communication requirements, aligning C4 tools, equipment, and systems with strategic needs.• Contributed as a key advisor on committees and special projects, promoting the adoption of innovative information technology within the command.• Fostered talent development and cross-team collaboration, recognizing and cultivating rising stars within the technical team.• Led and managed a team of military and civilian communication professionals, providing command and control (C2) communication support across various locations and transport modes. • Administered IT services, security protocols, and operational security for general/flag officers and their staff. • Developed and implemented guidelines and standard operating procedures to enhance the use of C4 systems and services. • Managed NIPR/SIPR account access and mobile device management, ensuring operational integrity and security posture. Show less

Managed cross-functional projects, aligning with long-term objectives and collaborating with technical teams for prompt issue resolution. I made several key contributions including:• Streamlined cyber threat awareness processes, enhancing network traffic analysis for potential threats and improving incident response times.• Orchestrated the successful management of 150+ desktop and data center devices, including VoIP systems, ensuring minimal downtime and optimal operational… Show more Managed cross-functional projects, aligning with long-term objectives and collaborating with technical teams for prompt issue resolution. I made several key contributions including:• Streamlined cyber threat awareness processes, enhancing network traffic analysis for potential threats and improving incident response times.• Orchestrated the successful management of 150+ desktop and data center devices, including VoIP systems, ensuring minimal downtime and optimal operational efficiency.• Developed and implemented Standard Operating Procedures, improving service delivery and operational clarity for team members and stakeholders.• Fostered strong customer relationships, providing executive support and ensuring customer satisfaction through effective communication and service delivery.• Achieved significant improvements in network services and cybersecurity compliance through diligent oversight and development of relevant metrics.• Administered and secured over 100 macOS and Windows devices using JAMF Mobile Device Management and SCCM, ensuring compliance with Security Technical Implementation Guides for robust cybersecurity. • Oversaw Computer Network Defense initiatives, developing metrics for cybersecurity compliance and managing threat analysis to maintain network integrity. • Formulated network infrastructure requirements, documented system outages, and crafted Service Level Agreements to guarantee high-quality support services. • Partnered with Windows & Active Directory Engineers to maintain domain architecture and operational readiness for development activities. Show less

Coordinated with Windows system teams for seamless integration of Apple devices into a Windows and Active Directory network environment. I made several key contributions including:• Administered a $15M budget, optimizing IT procurement and resource allocation.• Implemented JAMF MDM to centralize management of 500+ Apple macOS and iOS devices, ensuring adherence to Security Technical Implementation Guides (STIGs).• Oversaw entire procurement cycle as Acquisitions Manager.… Show more Coordinated with Windows system teams for seamless integration of Apple devices into a Windows and Active Directory network environment. I made several key contributions including:• Administered a $15M budget, optimizing IT procurement and resource allocation.• Implemented JAMF MDM to centralize management of 500+ Apple macOS and iOS devices, ensuring adherence to Security Technical Implementation Guides (STIGs).• Oversaw entire procurement cycle as Acquisitions Manager. Developed strategies to enhance device security and operational efficiency across multiple platforms. Show less

Apply policy requirements and developing I.T. implementation guidance provide Clinger Cohen Act (CCA) Acquisition Support for all I.T. procurements.I worked with internal and external organizations to establish priorities for I.M./I.T. investments and worked to provide command-level and congressional-level budget support.I evaluated the effectiveness of installed systems, proposed acquisitions and services, ensuring the rigorous application of information security/information assurance… Show more Apply policy requirements and developing I.T. implementation guidance provide Clinger Cohen Act (CCA) Acquisition Support for all I.T. procurements.I worked with internal and external organizations to establish priorities for I.M./I.T. investments and worked to provide command-level and congressional-level budget support.I evaluated the effectiveness of installed systems, proposed acquisitions and services, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of planning and management service. Show less

Assist current crime scene investigators processing crime scenesRespond to, take reports and process crime scenes in relation to theft from motor vehicle, criminal mischief and other duties as assignedPerform, initiate and maintain reports and records to maintain chain of custody Recognition of evidenceCollection, Packaging and submission of items collected from the crime scene to the property bureau as evidenceAdherence of the chain of commandConsult with administrators… Show more Assist current crime scene investigators processing crime scenesRespond to, take reports and process crime scenes in relation to theft from motor vehicle, criminal mischief and other duties as assignedPerform, initiate and maintain reports and records to maintain chain of custody Recognition of evidenceCollection, Packaging and submission of items collected from the crime scene to the property bureau as evidenceAdherence of the chain of commandConsult with administrators and staff to determine organization needs for various volunteer servicesEstablish positive working relationships with staff members and volunteers; reconcile personnel problemsPrepare and maintain procedural and training manualsMonitor and evaluate the efficiency and effectiveness of volunteer servicesSchedule and coordinate volunteer recognition and appreciation eventsManage and participate in the goals, objectives, and policies effecting volunteersPrepare and present reports to management staff; recommend necessary changes or adjustments to the volunteer programDevelop recruitment and selection proceduresInterview for effective selection of volunteer candidatesSupervise, motivate, train and monitor performance of volunteers Show less

Responded to calls for assistance and served as the principal point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and/or hardware problems, network accounts, password issues, and telecommunication troubles• Performed basic analytical activities related to the support of Wintel and/or Unix laptops/desktops and client supported applications• Interfaces with end users to handle tasks of a routine nature, such as… Show more Responded to calls for assistance and served as the principal point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and/or hardware problems, network accounts, password issues, and telecommunication troubles• Performed basic analytical activities related to the support of Wintel and/or Unix laptops/desktops and client supported applications• Interfaces with end users to handle tasks of a routine nature, such as researching and answering questions concerning system function and usage• Collaborated with System and Network Infrastructure teams Show less

• Provide frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and basic customer product training. • Repair Apple hardware and software products. • Manage all aspects of repair workflow, including open repairs prioritization, case management, and service part order management. • Review all hardware product returns and re-qualify product for resale. • Provide technical support for in-house systems. • Research order and… Show more • Provide frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and basic customer product training. • Repair Apple hardware and software products. • Manage all aspects of repair workflow, including open repairs prioritization, case management, and service part order management. • Review all hardware product returns and re-qualify product for resale. • Provide technical support for in-house systems. • Research order and repair status for customers. • Review warranty claims. • Provide ongoing technology coaching to sales associates. • Maintain an organized and efficient repair workplace. • Runs diagnostic tests to isolate system problems and make recommendations for potential solutions • Intel based Macintosh systems running Parallels and Boot Camp Show less

• Responsible for the general day to day desktop support for 250 users as the sole desk side technician. Build, configure, upgrade, install and troubleshoot desktop operating systems. • Systems Administrator for Apple Macintosh OS X 10.3 & 10.4. Responsible for 80+ Macintosh clients. Hardware and software support for Powerbooks and Power Mac G4s & G5s and Mac XServe server system running OS X Server 10.4 • Desktop technicians for Windows 2000 and XP hardware and software; supporting… Show more • Responsible for the general day to day desktop support for 250 users as the sole desk side technician. Build, configure, upgrade, install and troubleshoot desktop operating systems. • Systems Administrator for Apple Macintosh OS X 10.3 & 10.4. Responsible for 80+ Macintosh clients. Hardware and software support for Powerbooks and Power Mac G4s & G5s and Mac XServe server system running OS X Server 10.4 • Desktop technicians for Windows 2000 and XP hardware and software; supporting 150+ workstations, using Office 2003 with Outlook. • Maintenance of various IT related products; including printers, fax machines, etc. Toshiba and NEC phone systems. • Maintaining accurate inventory of equipment as well as licensed software. • Telecommunications Manager- supporting 2 major cellular accounts with 200 lines total. Manage and maintain existing wireless communication accounts, including testing, deployment, and tracking of wireless communication equipment; including Blackberry wireless devices. • Diagnosing and troubleshooting desktop system, printer and operating problems • Installs, maintains and upgrades equipment and its associated infrastructure • Provide Purchasing for all levels of the IT infrastructure • Collaborate with System and Network Infrastructure teams Show less

Petty Officer 3rd Class, United States Navy Active Duty: 1997-2003Responsible for examining Information Technology (IT) procurement requests to ensure they comply with the Department of the Navy/Department of Defense Information Technology policy regulationsPerforms administrative duties (e.g. generation/manipulation of spreadsheets, correspondence via email, Memoranda, etc.) required to manage procurement control.Reviewing purchase requests for standard office supplies, or… Show more Petty Officer 3rd Class, United States Navy Active Duty: 1997-2003Responsible for examining Information Technology (IT) procurement requests to ensure they comply with the Department of the Navy/Department of Defense Information Technology policy regulationsPerforms administrative duties (e.g. generation/manipulation of spreadsheets, correspondence via email, Memoranda, etc.) required to manage procurement control.Reviewing purchase requests for standard office supplies, or services to ensure compliance withrequirements and accurate information such as item descriptions, minimum allowable purchase quantities and estimated costs.Veterans' preference: 10 points Show less