- High-performing executive with 20+ years of managerial leadership experience and expertise in optimizing organizational excellence and maximizing business results. - Certified Manager of Quality / Organizational Excellence and Master Certification in Six Sigma with extensive experience designing, implementing and managing quality assurance and process improvement programs.- 20+ years of experience managing and working within the insurance industry, including property and casualty (commercial and personal lines) and life insurance disciplines.- 10+ years of experience managing customer service and call center operations.- 10+ years of experience managing small to complex projects involving business and/or technology improvements.- 5 years of experience facilitating strategic planning at all levels of the organization, as well as project portfolio management of enterprise projects and initiatives.- 5 years of organizational development experience, including application of adult learning principles and methods, as well as the facilitation of large corporate leadership development programs.