As an independent consultant specializing in the design and innovation of business I help my clients and partners manage the diverse activities associated with driving business success by design. With a background in UX, CX and Service Design I focus on researching, designing and managing for integrated multi-touchpoint digital and physical customer experience ecosystems. I work with an extensive network of exceptional and cutting-edge design agencies and talented individuals worldwide. My work is predominantly carried out in Europe and the US. Recent clients include global firms in healthcare, business consulting, financial services, pharmaceuticals, and technology.

Honored to be a member the esteemed SDN team and play a role in continually improving our member's experience of the network, while driving the advancement of service design and its practice to become "the new normal".

The PARK Academy is PARK’s design management and leadership training and coaching platform. The Academy provides program participants the tools, methods, and thinking to grow their influence as designers and managers and ensure that Design is a strategic partner in driving business success. Teaching the "Managing Service Design" module, my focus is on bringing design management and service design together for learners and practitioners from multiple disciplines in Germany, Ireland, Norway, UK, Estonia, and Slovenia.

Actively engaged with the DMI community and platfrom to support the DMI mission “to improve organizations worldwide through the effective integration and management of design and design principles for economic, social and environmental benefit.”

Through visits to the SCAD campus I provided a variety of mentoring services to SCAD Service Design students and faculty, including conducting portfolio reviews, delivering lectures to students, visiting classes and studios, providing career mentorship to students, engaging in exchange of ideas and methods with students and faculty, and was an ambassador to the department in building professional relationships and recognition.

Strategy and design of the "digital" in multi-platform customer experiences...service, product, communications, and brand.• Lead research, strategy and design consulting services for diverse global clients including American Express, Vanguard, Audi, Samsung Innovation, Sprint, P & G China, & Healthbox• Managed the digital design practice, with a focus on integrating Agile, UX, and Service Design methods and connecting digital and physical product and service experiences• Active member of the global Practice Leadership Team• Initiated and supported new business development pitches and presentations• Contributed extensively to thought leadership via Continuum blog and social media platforms and external platforms such as FastCoDesign and other online publications

In this short spell at Isobar my activities focused on providing strategic design consulting for next generation financial services platforms at Fidelity Investments and supporting the growth of the strategy practice at Isobar.

Managed the multi-disciplinary design department, consulted on diverse strategic design engagements (Spil Games, Yamaha Motors Europe, Microsoft, Elsevier), launched the company social engagement platforms and teamed with management to grow MediaCatalyst's strategic design practice and positioning.

As Molecular morphed completely into Isobar, I continued to provide experience strategy and design services to clients that included adidas, Thomson Reuters, Tauck, and The Hartford.

As Director, Strategic Design, I was responsible for bringing the tools, techniques and thinking of strategic design to our service teams and created the first multi-disciplinary digital strategy offering with a focus on innovation. My principal client was adidas where I lead teams on projects for adidas.com and was experience design lead for the first versions of micoach.com, the virtual personal training platform.

I joined Molecular as principal consultant and during this time, in collaboration with C-level management, lead the global digital experience strategy, design and implementation for all Rentokil Initial business lines and the strategy and design of BrownCo.com, JPMorganChase's specialist active trading platform.

From 2000-2002 I completed my MBA, Design Management from the University of Westminster, London. During this time I also collaborated with PARK, a European strategic design consultancy, to create a network of independent strategic design consultants, which became known as the PARK network, and provided independent consulting to several long-standing clients.

In 1998, with colleagues from Vertigo, I helped to start and grow Event Zero, an Internet professional services firm. From 1998-2001, as Director of Creative Services, I built a 30-person multi-disciplinary design team across three locations, designing the fundamental business interfaces for more than 20 web start-ups.

At JuniorNet, I took a break from the design of interfaces for complex financial service, and had a wonderful time designing what was called "edutainment" for children. We converted content from children's publishers into rich and fun mulitmedia experiences.

At Vertigo I lead the interface design of numerous interactive cd-rom’s for a wide range of clients including Fidelity, Houghton-Mifflin, and Standard and Poor’s and also several co-branded titles with such luminaries as Tom Peters and Peter Lynch.