Brian Golish Email & Phone Number

Rochester, Mn, Us

Greater Minneapolis-St. Paul Area

Committed to partnering with organizations in an effort to lead and assist in their journey to adopt new or improve existing enterprise service management capabilities, disciplines and technology.

Rochester, Minnesota Area

Served as primary contributor and trusted advisor on dozens of successful ServiceNow implementations across various industry and sectors leveraging the ServiceNow platform ITBM, ITSM, and ITOM capabilities. Heavily involved in the full end-to-end client engagement cycle including pre-sales, delivery, validation, deployment and post-deployment.- Established the company’s ServiceNow ITBM Practice and positioned it as a provider of world-class consultancy and delivery services- Assisted with internal process and operational improvements to delivery model- Developed practice IP supporting the organization’s ability to generate and sustain revenue- Assisted sales organization in the qualification of customer needs- Conducted pre-sales product demonstration and value propositioning presentations- Generation of tailored product demo scripts and use cases and maintaining demonstration environments- Scoping and delivery of Proof of Concept engagements- Responding to RFP/RFI requests and crafting and presentation of ROMs and SOWs- Planning and managing discovery and assessment activities while defining high-level program strategies and capability roadmaps- Facilitated design and requirements gathering and analysis workshops- Conducted client training and enablement- Managed the overall solution design and responsible for delivery of quality solutions- Responsible for understanding the client’s business context and how to translate business and functional requirements into a sustainable and scalable ServiceNow implementation- Work with client and team resources to define sustainment governance as part ofoperational transition and organizational change management- Experience in various industries and sectors including Government, Banking and Financial Services, Diversified Manufacturing, Healthcare and Insurance, Technology and Telecommunications, Global Retail, Advertising and Marketing, Sports and Entertainment, and Academic and Higher Education

Arcadia, Wi

Established and directed a Center of Excellence responsible for the definition, implementation, delivery and governance of core IT policy, process and procedures for a $4.2 Billion company with 630 global IT staff consisting of employees, consultants and vendors. Lead team of 16 international employees accountable for all phases of IT Service Management including Service Strategy, Design, Transition, Operations and Continual Improvement.- Successfully introduced the concept of and need for IT Service Management framework- Facilitated the delivery of ITIL and ITSM certification for 25% of IT staff- Procured and implemented ServiceNow platform including Configuration, Service Desk, Incident/Problem, Change, Demand, Project and Portfolio, Knowledge, Service Catalog Request and IT Financial Management all within a 12-month timeframe- Automated several key processes including corporate IT funding and expenditure- Formed and chaired company’s first Project Management Office (PMO) responsible for providing project portfolio management guidance- Established and participated on Change Advisory Board (CAB) overseeing all changes to production environments- Introduced company’s first IT Service Portal providing a single mechanism for the enterprise to access and consume all IT services- Showcased at Knowledge15, industry’s leading IT Service Management expo, as an aggressive and successful adopter of the platform; Invited to participate in ServiceNow’s Product Advisory Council

Arcadia, Wi

Responsible for the staff and application lifecycle management of all corporate Retail IT systems and solutions supporting a $4.2 Billion manufacturing and retail company. Sponsored and oversaw all development, maintenance and support capabilities and acted as primary liaison with business executives and business leads.- Responsible for Retail system operations including all external facing websites and in-store technologies- Introduced the concept of omni-channel retail to the enterprise and retail operations that lead to the successful launching of an initiative resulting in company’s ability to sell online- To improve product quality and reduce time to market of deliverables, led an effort to establish first automated testing framework for the company- Successful implementation and delivery of company’s first Net Promoter Score (NPS) system

Arcadia, Wi

Hired by the CIO as the company’s first formal PM and BSA assigned to manage the full end-to-end lifecycle of several major, high-profile, corporate strategic projects and initiatives. Role included extensive domestic and international travel. Also responsible for spearheading the effort to establish standards and best practices in the application lifecycle management disciplines across the IT organization.- Retail Brick & Mortar POS modernization and stabilization (Windows-based Homegrown)- Quality Management System (Web-based Homegrown)- Health and Safety System (Intelex)- Project and Portfolio Management System (Planview)

Consulted IBM Independent Software Vendors assisting them with modernizing and enabling their IT solutions with various IBM products and technologies primarily on IBM System i platform.- Assisted business partners with developing a project plan to monitor their enablement of targeted products and technologies; problem determination, extracting business challenges and providing best practices- Became proficient in a wide array of IBM products and technologies- Developed presentations, roadmaps, white papers and other technical documentation

Rochester, Mn

Member of a technical team responsible for providing tooling and technology support to IBM’s System i Consulting and Enablement department. Owned the implementation, maintenance and support of the department’s line of business applications.- Orchestrated the successful replacement of the organization’s Lotus Notes CRM database. Was responsible for the full end-to-end delivery including gathering business requirements, design and architecture, development, unit testing, documentation, deployment and maintenance- Initiated and crafted a process and tooling enhancement to improve and streamline the organization’s technical and business operations in an effort to reduce TCO, re-establish credibility with stakeholders and increase overall integrity of data model, all while protecting and leveraging existing investments

Cokato, Mn

Managed a diverse Lotus Domino development organization responsible for providing over 100 of the Fortune 500 Companies with highly customizable Risk Management and SOX Compliance software solutions. Responsible for managing all aspects of operations for a department with a 21-person staff and product revenue in excess of $10 million.

Rochester, Mn

Member of multiple dynamic technical teams responsible for providing software solutions and services to the AS400 development and test labs. The implementations, which varied in size and complexity, were crucial to the company’s ability to provide its flagship hardware and software products. Exposed to various technologies and methodologies and developed a strong understanding of the software development lifecycle.

Bachelor Of Arts (B.A.), Computer Science

High School Diploma, General Studies