Brian Haag Email & Phone Number

Maple Shade, New Jersey

• Responsible for handling Tier 2 Remote and Onsite Support Level requests for 85+ companies via our internal ticketing system• Provides escalation assistance for Tier 1 technicians• Engages with 3rd party vendors for high level support and implementation projects• Assists with maintenance NOC requests which includes patching, security, updates, and backups of servers and workstations• Provides technical overview, recommendations, and solutions to clients and interprets centrally managed server, workstation, and security reports

Cherry Hill, New Jersey

• Provides daily desktop support for 200+ users at FOX Rehabilitation Headquarters as well as remote desktop support for 800+ professional clinicians.• Configures tablets & laptops to Fox Rehabilitation IT standards for new and existing FOX employees and clinicians.• Provides Application Support for an Electronic Health Record System. • Mobile support for employees with iPhone, Android, and Windows devices.• Responsible for contacting IT vendors to further resolve user hardware and software issues.

New York City

• Provided daily desktop IT support for 200+ users.• Responsible for configuring new hires and intern computer workstations.• Assisted employees with day-to-day technology service requests via an internal ticketing system.• Configured and tested A/V equipment for executive meetings.• Contacted technical representatives to resolve user hardware and software issues.• Performed troubleshooting of on-site and offsite IT related issues via remote desktop access.• Provided mobile support for employees with iPhone, Android, and Blackberry devices.• Prepared weekly vendor payment check requests.

Orlando, Florida

• Provided daily desktop IT support for Vice Presidents, Directors, and Administrative Assistants• Assisted with Video Teleconference Centers (VTCs) scheduling and first level technical assistance• Supported executive level VTC meetings• Operated and tested VTC audio and video equipment

Bright House Stadium, Orlando Florida

• Assisted customers and fans with stadium related questions, concerns, and personal belongings.• Provided navigational assistance inside UCF Bright House Network Stadium

Bachelor Of Science, Information Technology

Information Technology

Activities and Societies: Men's Soccer Team - Starting Center Defensive Midfielder - Sophomore Year

Education record

Activities and Societies: Men's Soccer Team - Starting Center Defensive Midfielder - Freshman Year

Education record