Brian Hankins Email & Phone Number

Provide targeted mailing recommendations to local and national level clients for their shared mail and direct mail advertising by performing data analysis that incorporates client data with US Postal geography, Census, Consumer Expenditure (CEX), MRI, Simmons and ESRI Tapestry Segmentation data.Create deliverables in the form of visual, data-rich maps and reports for the local and national sales force.Create ad hoc sales and client history reports. Proficient with ESRI ArcMap and Business Analyst, Microsoft SQL Server, Microsoft Excel and Bulk Mailer

Provide targeted mailing recommendations to local and national level clients for their shared mail and direct mail advertising by performing data analysis that incorporates client data with US Postal geography, Census, Consumer Expenditure (CEX), MRI, Simmons and ESRI Tapestry Segmentation data.Create deliverables in the form of visual, data-rich maps and reports for the local and national sales force.Create ad hoc sales and client history reports.

Lead a team of four account managers in supporting several of Mspark's national level clients from a wide variety of business categories.Train and mentor the team in customer service, account management skills, professional development, and company policies and procedures.Support Key and National sales force in their goals of maintaining and growing existing accounts and prospecting and adding new business to their client base.Manage all aspects of advertising fulfillment for assigned strategic accounts including orders, reservations, profile maintenance, rough art collection, approval and changes to turnkey materials, and deadlines. Create and maintain service plans for strategic clients to ensure the proper execution and fulfillment of clients’ individual needs.Serve as the point of contact for assigned clients to resolve concerns or problems that appear throughout operational process and communicate with any internal department necessary to gain resolution to those issues. Work with sales and clients on research projects by preparing documentation, grids, and pulling reports to gather information requested

• Manage all aspects of advertising fulfillment for assigned strategic accounts including orders, reservations, profile maintenance, rough art collection, approval and changes to turnkey materials, and deadlines. • Create and maintain service plans for strategic clients to ensure the proper execution and fulfillment of clients’ individual needs.• Serve as the point of contact for assigned clients to resolve concerns or problems that appear throughout operational process and communicate with any internal department necessary to gain resolution to those issues. • Work with sales and clients on research projects by preparing documentation, grids, and pulling reports to gather information requested.

·Sell custom packaging products to a variety of industries.·Maintain current customer accounts.·Prospect new accounts.·Assist customers from the original concept to the final shipment of custom products.·Follow projects though every step of production. ·Source products not manufactured in house.·Maintain working knowledge of all materials and processes used in manufacturing. ·Work closely with vendors on pricing and procurement of materials.·Work with warehouse and various shippers to ensure timely delivery of products.·Meet and exceed yearly sales quota.

·Processed 35-75 phone, fax and web orders per day.·Built relationships with customers to create company loyalty.·Maintained a working knowledge of all products.·Provided technical support for a diverse range of products.·Processed custom orders for cabinet doors, drawers, and various wood products.·Implemented targeted sales and marketing plans.·Provide support for outside sales representatives.·Worked closely with vendors and shippers to handle various customer service issues.

·Directly supervised 5 – 10 employees.·Interviewed and hired staff for sales associate and woodworking instructor positions.·Provided training for all new employees.·Assisted customers with technical service and warranty issues with various vendors.·Implemented vendor sponsored sales and promotions.·Planned and implemented special events with local guilds, clubs and organizations.·Processed purchase orders, receiving, and merchandising for 10,000+ sku’s.·Equipped and maintained an educational woodworking facility.·Organized, scheduled, and taught woodworking classes.

Bfa, Fine Arts - Furniture Design

Data Science, Python Programming

Education record