Brian Harris Email & Phone Number

United States

Lee, Nh

Lee, Nh

Developed, tested, and maintained custom reports for a diverse client base from various industries including health care and higher education; worked daily with Microsoft SQL Server, Visual Studio, and SQL Server Reporting Services.✓ Developed and maintained custom SQL Server Integration Services packages used by company clients to populate a data warehouse with data from Blackbaud and third-party databases.✓ Conducted requirements gathering with Business Analysts and end users to… Show more Developed, tested, and maintained custom reports for a diverse client base from various industries including health care and higher education; worked daily with Microsoft SQL Server, Visual Studio, and SQL Server Reporting Services.✓ Developed and maintained custom SQL Server Integration Services packages used by company clients to populate a data warehouse with data from Blackbaud and third-party databases.✓ Conducted requirements gathering with Business Analysts and end users to document and create specifications of custom reports and extensions.✓ Developed and managed development of custom reports and data warehouse extensions (ETL); maintained and modified a "baseline solution" of data warehouse extensions that extend the Blackbaud out of box data warehouse offering. New extensions included addition of new fields and tables, as well as transform calculations to assist in lifetime and segmented fundraising totals.✓ Contributed to code review and testing of SQL stored procedures, views, functions, and table specifications.✓ Tracked development and forecasts using SalesForce and FinancialForce software; monitored project deliverables and defects in Atlassian JIRA. Show less

Charleston, Sc

▪ Interfaced with account executives, customer support, project managers, and clients to create analytical reportsused daily to track fundraising and bulk marketing communications. Reports were focused on segmenting databy various source codes to allow project managers and consultants to quickly visualize direct marketing trends.▪ Worked closely with management team to allow for more complex Crystal reports to be developed; served as aTeam Lead and go-to resource for six team… Show more ▪ Interfaced with account executives, customer support, project managers, and clients to create analytical reportsused daily to track fundraising and bulk marketing communications. Reports were focused on segmenting databy various source codes to allow project managers and consultants to quickly visualize direct marketing trends.▪ Worked closely with management team to allow for more complex Crystal reports to be developed; served as aTeam Lead and go-to resource for six team members with various levels of Crystal Reports knowledge toanswer questions and guide development practices.▪ Originally reports were developed solely from exported Microsoft Access database files that only allowed forextracting data and displaying data. Enabled additional SQL coding to be involved that enhanced teamflexibility and complexity of the reports that could be developed.▪ Collaborated with direct marketing segmentation to analyze data and recommend modifications to bulk mail.▪ Transitioned from developing in Crystal Reports to Business Objects, and later SSRS; applied both MicrosoftSQL and Oracle SQL databases. Show less

Charleston, Sc

Provided support to customers via phone and email to troubleshoot, research and test complex scenarios within software and deliver solutions. Supported multiple systems including fundraising CRM software and educational registrar software. Developed custom reports using Crystal Reports.▪ Exceeded all metrics for daily call volume and percentage of cases worked/closed.▪ Diffused customer situations calmly and courteously.▪ Tracked cases, issues, and suggestions through Clarify and… Show more Provided support to customers via phone and email to troubleshoot, research and test complex scenarios within software and deliver solutions. Supported multiple systems including fundraising CRM software and educational registrar software. Developed custom reports using Crystal Reports.▪ Exceeded all metrics for daily call volume and percentage of cases worked/closed.▪ Diffused customer situations calmly and courteously.▪ Tracked cases, issues, and suggestions through Clarify and online Knowledge base tools.▪ Cross-trained on both fundraising and registrar products.▪ Instrumental contributor to the success of the Partners Healthcare Systems project; worked with client onsite in Boston, MA offices for over six months. Developed a dozen custom reports and trained client’s staff to generate their own reports.▪ Recognized with the customer support Most Valuable Player (MVP) award six times.✓ The MVP award is granted to four customer support analysts biannually; selection of analysts is based on customer and peer feedback sent via email, as well as the outcome of customer support surveys filled out by clients after issues are resolved and closed. Show less