Brian Hayes Email & Phone Number

Chicago, Illinois, United States

• Provide division leadership and manage the operational, clinical, and research activities of large pediatric medical practice comprising clinical team of 17 providers and 19 nursing and administrative staff.• Lead strategic planning and program development resulting in volume growth of 3-5% annually.• Collaborate with institutional partners to optimize outpatient clinics and surgical practice at 16 locations. Implement strategies to increase efficiency, utilize resources, and improve Patient-Family experience.• Serve as primary liaison between division and executive and ambulatory leadership, including regular reporting of key performance metrics and data, strategic planning presentations, budgetary and other ad hoc reporting. • Coordinate patient-relations initiatives resulting in patient-family survey scores exceeding national benchmarks.• Partner with marketing team on outreach initiatives including podcasts, web articles, and social media.• Manage annual operating budget of over $250k.

Chicago, Il

Teamed with Surgeon-in-Chief and Director in administration and coordination of department’s clinical, educational, and business operations. • Identified, initiated, and managed special projects to improve or streamline processes.• Coordinated weekly Surgical Grand Rounds and monthly Clinical Case Review conferences. Arranged speakers, tracked attendance, and ensured compliance with Continuing Medical Education accreditation requirements. Collected and synthesized case data for case review conference. • Served on numerous committees and projects for department and hospital initiatives, including:o Administrative Lead for several Division Head recruitments: served as primary contact for candidates, coordinated candidate materials, scheduled interviews and committee meetings, and led onboarding process for selected candidates.o Served as Help Center Lead for staff relocation to new satellite office. Led call center to intake and resolve issues related to move, e.g., missing boxes or equipment, technology issues, facility and environmental issues, etc. Primary liaison with external project management team (2012).o Member of multidisciplinary team assembled to achieve designation as Level I Pediatric Surgery center from American College of Surgeons, resulting in first such designation for a pediatric hospital in Illinois. Team received Earl J. Frederick Team Award from hospital, awarded annually to recognize teamwork-driven projects and initiatives (2017).

Chicago, Il

• Provided editorial services for large academic department including leadership, physicians, affiliated staff, and administration. Wrote, edited, and proofread a wide variety of texts including journal articles, abstracts, grant materials, presentations, and other academic publications.• Coordinated internal and external communication initiatives including annual reports, publicity materials, marketing materials, web content, etc. Produced quarterly department newsletter, including writing, editing, and layout/design.

Taught courses in First-Year Writing Program, including College Reading II, Basic Writing II, and Composition and Rhetoric I & II.

• Managed academic department of 50+ faculty. Supervised staff, adjunct faculty, and student assistants. Served as primary liaison to College administration. Collaborated with Chair on quarterly course schedule. Coordinated annual recruitment of adjunct faculty. Managed operational budget. Advised students regarding course requirements for English major. Proctored examinations.• Managing Editor for department’s literary journal. Managed subscription database, coordinated printing and distribution, and assisted Editor in issue planning, submission review, and selection of content. Served as primary contact for vendors, contributors, and subscribers.• Served as Peer Tutor in university Writing Center. Helped students plan, draft, revise, and improve their writing, including English as a Second Language (ESL) students (2000-2002).

Master Of Business Administration (Mba)

Master Of Arts (Ma)

Bachelor Of Arts (Ba)