Brian Higgins Email & Phone Number

Management Resource Technologies is management consulting firm specializing in financial and operational performance management. MRT has pioneered numerous unique and powerful tools that can bring breakthrough improvements in performance to all types of companies. MRT is a business transformation consulting firm that delivers state-of-the-art financial and performance management consulting services. Since 1979, MRT has been in the forefront of delivering consulting services that have improved bottom-line results through enhanced revenue generation coupled with cost optimization. Our work in financial and performance management was recognized as "Best Practice" by the American Productivity and Quality Center (APQC). Activity Value Management (AVM) is MRT's flagship service offering which provides an unprecedented view of organizational performance in terms of lines of business, profitability, customer loyalty, and employee commitment. AVM is a powerful business transformation procedure that is both a diagnostic and prescriptive process that offers unparalleled opportunities for revenue and expense management. AVM accomplishes its objectives by linking customer and employee experiences with the costs and efforts associated with providing products and services, then utilizing unique and powerful tools to uncover breakthrough changes in performance. Historically, AVM consistently identified repeatable annualized financial improvements averaging over $6 million per 1,000 employees, equivalent to 5% to 10% of revenues — achieved while improving stakeholder satisfaction and loyalty. Clients have used AVM to identify revenue leakage, determine the true cost of products/services, validate ROI of major investments, define opportunities for financial/operational performance, improve market share, and enhance their competitive position.

Reduced operational problem incidences by over 60% within 9 months. Established format and reporting requirements for Sarbanes-Oxley compliance and SBU performance metrics for the Partnership Group within Citicards. Provide leadership and oversight for performance reporting, auditing, risk identification/control, operational testing and compliance across five business units. Applied performance management tools to reduce unnecessary testing — internal risk testing was reduced by over 50% within 6 month while reducing business risk.

Created the firm’s Advanced Value Management service offering integrating Activity-Based Cost Management, customer/employee satisfaction, re-engineering, and organization development into a process that maximizes stakeholder value. Marketed, sold and implemented cost management studies that coupled customer and employee loyalty to bottom-line results.

Internal consulting position reporting into the CFO’s office, encompassing over fifteen business units with over 36,000 employees. Consulted in all aspects of, Activity-Based Management, Total Quality Management, Business Process Re-engineering, and self-directed work teams. Internal consulting assignments over a 3-year period generated in excess of $20 million in savings and growth opportunities. Recipient of the distinguished President’s Club award in 1995. Operational performance work at First Data Corporation was awarded top honors in an independent nationwide benchmarking initiative. Experienced in analyzing and improving complex financial transaction processing operations, including money transfer and credit card processes. Average financial improvements exceed $6 million per 1,000 employees, equivalent tp 8% to 15% of revenues

Bs, Industrial Engineering

Graduate Studies In Management

Education record

Graduate Studies In Finance

Education record