Brian Hoffmann Email & Phone Number

New Zealand

Takapuna

Implementation of IP/PBX Phone systems (Mitel & Trixbox EE)Including the setup, configuration, on-site implementation, training and support of all new customer installs.Complete coverage and adept knowledge of the entire Mitel product suite.MiVB - (Full cluster redundancy, SIPT redundancy, advanced ARS routing and integration into Micollab and MiCC (Call center) including MiVB Multi-tenanted solutions.MiCC - (Redundant master/slave server configurations, Full Multimedia: Voice, Chat & Email queue configuration, Advanced IVR call flow routing (DNIS, ANI, Database queries/dips into Microsoft SQL), Complex ACD Agent/Agent group/Queue group redundancy setup, adept knowledge of MiCC application suite (CCM Web Reporting, Contact Center Client, Flexible Reporting, Mitel Border Gateway Connector)MBG - (SIP Trunk Proxy routing, redundant master/slave weighted MBG solutions, Minet & SIP Teleworker setup and management, certificate management, MiCR (call recording integration) and routing configuration to redundant load balanced SRCs.MiCR (Mitel Call Recording) - Trunk side/station side recording setup, integration with Mitel SRC setup(Secure Recording Connector), complete call recording admin configuration and Navigator App setup.Mitel OIG (Open Integration Gateway) - Integration into mutiple MiVB systems including Standard & Advanced licensing for database access to create custom applications (CTI) that monitor and control Mitel ACD Agent/Standard user functions. Mitel Micollab - (Complete UC collaboration including Mitel Desktop Client, MAC Client and Mitel Mobile client deployments (Iphone, Android)Mitel Nupoint Messaging - (Full integration into MiVB/Micollab including Standard & Advanced UC feature sets & Advanced Attendant Call Director configuration)Mitel AMC (Application Management Center) - Complete setup of all Mitel blade ARIDs, ULM, DLM and GARID environments for all Mitel Implementations.