Brian Hyland Email & Phone Number

• Strategically manage cashier’s breaks while maintaining high customer service levels
• Listen to and provide solutions to customer problems
• Answer phones and transfer callers to the appropriate department
• Train new employees
• Engage customers and ensure they leave highly satisfied with a positive impression of Heinen’s

Columbus, Ohio Area

• Arranged event spaces and set tables prior to the start of the event
• Broke down, cleaned, and re-arranged the space at the conclusion of the event
• Worked with others, as a team, to ensure a positive experience at our event
• Provided a positive, friendly, and upbeat attitude to clients

Cleveland, OH

• Performed detailed inspections and inventories on culverts to ensure up-to-date and reliable information
• Input data into Excel spreadsheets and updated ODOT database

Cleveland, OH

• Delivered, set up, and took down tents, tables, chairs and other equipment meeting daily deadlines
• Trained new employees on interacting and engaging customers, and set up/take down techniques
• Managed crews of 3-15 people making strategic assignments and communicating daily goals and tasks
• Worked between 60 and 80 hours a week until all daily tasks were completed

Bachelor’S Degree, Marketing

Activities and Societies: American Marketing Association member

Construction Management

Activities and Societies: CSM club

Education record