Led talent management strategies including performance management, onboarding, and leadership development for organizational growth.Managed a 9-person training team to service multiple regions with new employee onboarding and compliance based certification trainings.Launched the organization's first performance management process including goal setting, coaching and feedback, for 1800 employees.Revised and executed organization's emerging manager program for internal and external stakeholders.Member of the DEI Council

Enhanced leadership, culture, capability, and the employment experience while reporting to Chief People Officer and collaborating with the People & Culture team and Business Partners. Designed learning and leadership development programs across all levels as well as implemented the strategic approach and associated tools, processes, and education for leaders and employees. Served as the primary force behind key initiatives related to employee branding, value proposition, culture, employee surveys, and recognition programs.

Strategized and implemented key roadmaps based on employee learning needs as well as devised a three-year strategy for learning and development needs. Actively collaborated with the HR Team to refresh the manager onboarding pathway as well as designed, developed, and executed the annual performance management process and return to work strategy. Prepared training procedure manuals, guides, and course materials and served as a resource for managers and leaders on developing effective teams and leadership skills. Engaged with the manager of DEIB to develop, recommend, and implement diversity programs.

Implemented the core strategies of professional courseware for each level. Ensured active communication with senior leadership and key stakeholders as appropriate. Delivered effective strategies for organizational learning that enabled team members to acquire knowledge and skills. Designed, developed, and facilitated an instructional design curriculum for cross-training internal learning and development team members to enhance their instructional design skills. Managed a learning and development budget of $500K.

Designed and facilitated focus groups and analyzed data for development and publication of Sales Account Manager Playbook, a document highlighting best practices for exceptional service to NASDAQ customers. Developed training outlines, participant guides, facilitator guides. Managed and maintained content on SharePoint Sites for Corporate Solutions Team.

Created and executed customized organizational development initiatives with corporate business units. Evaluated and executed impact analysis of manager and associate programs with levels one to four evaluation methodologies.

Facilitated extensive Manager and Teller System Conversion Training classes for Citizens Bank. Provided in branch coaching support for customer reps and managers in Massachusetts, Rhode Island and New Hampshire.

Cultivated strong training partnerships with 200 Banking Centers significantly increasing awareness, benefits and participation in core curriculum offerings and tailored training solutions. Managed Site Management Project Team ensuring consistent Site Manager roles, responsibilities, and standards throughout the training organization. Managed and provided coaching support for twelve direct reports. Provided coaching and management support for nineteen On-Site Conversion Coaches ensuring conversion compliance for seventy-five banking centers.

Managed and facilitated New Employee Onboarding Training program for GE Capital Card Services global call center sites worldwide. Designed, developed and delivered sales and customer service training curricula for The Home Depot at 1100 stores nationwide. Recipient of The Forum Corporation Chairman’s Award for Project Excellence.