Platform PM for Certara Cloud and Shared Services. Launched an internal Marketplace for all Certara Products. Responsible for developing shared services for all Certara Products such as SSO, Authentication, User Permissions, User Management, Release Management, Analytics and other Administrator actions across 20+ Product lines for enterprise customers at Certara.I am also the Product Owner for Integral - a 21 CFR Part 11 compliant data repository application for life sciences.

Poll Everywhere's core audiences are a mix of enterprise businesses, leading higher education institutions, and K12 schools around the world. Our product aims to make presentations more effective and engaging wherever that may be - company meetings, classrooms, or at live events. Player-Coach role where I was the PM responsible for two product teams (4 engineers + 1 designer each) while hiring and mentoring a team of 3 Product Managers. Additionally I was the direct manager of the Product Design team(3 designers). I worked cross-functionally building strong relationships with Customer Success, Sales, and Marketing teams. I also instituted a weekly customer conversation cycle for all PMs to stay customer focused.- Built license utilization notifications that identify account expansion opportunities resulting in 50+ account upsells each in the mid six-figures. (2022)Implemented a new Home Dashboard responsible for 70+% of all SALs, increasing SQLs by 20%, and increased product webinar attendance over 30% by creating new notifications and conversion points within the application. (2022)- Launched Nested Folders - a complete redesign of application navigation and organization to resolve scaling issues for the highest-value users. Folder creation increased 8x in the first month and 12% of all users who visited the app created at least two nested folders.- Increased NPS score from first year average of 52 to 59 after by addressing specific qualitative feedback. - Created a permanent User Research Team which established customer personas, an ongoing enterprise customer feedback group.- Oversaw expansion of product design team from 1-3 full time UX designers. PMed the first comprehensive design system for Poll Everywhere. Team surveys indicated this increased productivity and developer velocity over 20%.- Shifted product development from agile-waterfall hybrid to Shape Up methodology with 6 week project cycles leading to more consistent feature delivery

Created and launched Poll Everywhere for Enterprise. I led product strategy and roadmap for company pivot upmarket to a B2B corporate enterprise focus. This included facilitating cross-department task force on enterprise pricing and enterprise product offering. Acting as product manager for 3 Agile product teams comprising 14 engineers (frontend and backend) and 2 product designers.- Launched enterprise first product that increased sales revenue 30+% over the last 3 years. As of 2022 accounted for over 70% of all company revenue ~$12 million- Released Shared Activities, the flagship enterprise feature, leading to a 209% YoY increase in Presentations and a 229% YoY increase of active users. (2019)- Pricing task force member responsible for running multivariate pricing and plans page tests resulting in a 3x increase of annual subscriptions, a 32% lift in payment rates, and a 62% lift in signups. (2020)- Security Committee member. Created process and resourcing responsible for reducing overdue known security issues to zero. Oversaw application through ISO 277001 & 27001 and SOC 2 Type 2 certification processes.- Created multi-year Web Accessibility Roadmap and process for accessibility testing and VPAT forms to achieve WCAG Level 2 compliance for the entire application by the end of 2024.- Quadrupled monthly active users for Windows PowerPoint integration to over 20,000 MAUs from 2016 to 2021- Implemented two brand redesigns across all product lines, once in 2018 and again in 2020 with Marketing team.

As the first and only Product Manager at Poll Everywhere I facilitated and ran quarterly product roadmapping based on executive strategy, company-wide standup and sprint planning for 4 separate product teams with a mix of frontend and backend engineers totaling 19 engineers & two product designers. Drove product requirements, planning, and design of new features and enhancements for our web app, mobile app, and integrations. Writing or reviewing all user stories and grooming backlogs for each team following agile methodology & waterfall.- Created self-service ability for customers to purchase additional User Licenses leading to $200,000 ARR. (2017)- Improved iOS app store rating from 3.2 to 4.8 stars (2016-2017)- Released a new product line for asynchronous feedback (Surveys) hitting the usage adoption goal of over 15% of all activity usage to be Surveys (2016)- Led project to launch a new Google Slides integration which had over 20,000 monthly active users (2017)- Launched 5 LMS integrations following LTI standard leading to over 50% of all enterprise-level higher-education customers adopting these integrations (2017-2018)- Established and enforced formal process for feature requests from business teams to groomed backlog (2016)- Established and facilitated bi-weekly Executive Stakeholder meeting for transparent feedback and planning (2016)

As the second customer support hire for Poll Everywhere and employee number 12, I wore many hats. My primary responsibilities were customer facing technical support issues including managing our Uservoice feedback forum. Furthermore, I acted part-time as Quality Assurance tester. I finished my two year stint managing a team of 3 support reps before moving to Product Management.- Moderated public user feedback forum with over 3,000 monthly active users- Created first automatic test suite reducing number of customer facing bugs by 10% within the first month- Launched new customer knowledge base of over 300 articles reducing customer tickets by over 15%Implemented the company’s first bug severity and triaging system average reducing time to fix for Sev 2 and Sev 1 bugs by over 30%- Responsible for resolving 50% of all inbound customer tickets and calls, manual acceptance testing for new features, bug prioritization, and maintain customer facing articles & other product documentation- Resolution of 150 unique tickets (emails) a week and 90 calls a week (averaged over the year)- Lifetime CSAT over 96%

Epic Systems is the leading EMR (Electronic Medical Record) and during my time there I was responsible for the relationship building, account management, and technical support for the Professional Billing application for several large healthcare companies.

Onsite at Emory University, I was the Head Manager at GreenBean Coffee where I was responsible for overall day-to-day operations, people management, inventory management and the overall costs for the location.