Directed and managed infrastructure initiatives for the corporate content management system. Infrastructure components included EMC Documentum, Oracle RAC, EMC storage systems, IBM AIX and Sun Solaris 10.• Directed and managed a support team of on and off-shore system engineers to provide 24x7 application and systems support to insure high customer satisfaction. • Established application, system and customer SLA's and departmental operational procedures to guarantee quality and stability across the platform.• Participated in the development of IT performance testing strategies in collaboration with Executive Team to provide a foundation for other business units to be successful with application releases.• Verified the scalability and operational readiness of the new Documentum infrastructure to achieve the goal of providing zero unscheduled downtime by directing a team of Performance Engineers.

Led and provided Performance Characterization of complex applications and infrastructure to study and improve their end-to-end and per-component performance under load. Typical application components included IBM Websphere, various vendor databases, SOAP/XML over HTTP, Java and Apache/IBM web servers.• Led a performance team for the characterization of a critical mutual fund pricing system, identifying over 50 WAS, MQ, JVM, and DB2 issues.• Developed in-depth understanding and leadership of key technologies: Websphere, ASP/COM, Java, XML web services and Linux providing a high level of confidence in the team’s performance results, metrics and recommendations.• Demonstrated leadership by facilitating improvement in the group’s processes, methodology, tools, employee and customer satisfaction.

Provided support for Fidelity’s on-line internet technology (www.fidelity.com), supporting the back end applications (Encina, DCE, CICS, Tuxedo, MQ Series) to ensure maximum uptime and customer satisfaction.

Investigated and recommended hardware and software solutions to provide a highly reliable environment for the organizations in the company, ensuring high customer satisfaction.

Built and maintained the external Systems Engineering consulting group consisting of network and system engineers. Nurtured existing customer accounts, explored and developed new clients.Managed, provided guidance and support, career development plans and annual reviews of the staff.